Business Process Architect

Primary Responsibilities:

As a Business Process Architect (BPA) at BKR H/LL, you’ll serve as a trusted advisor to our banking clients, guiding them through transformative software implementations that drive measurable business outcomes. This multifaceted role combines industry expertise, strategic consulting, and hands-on system knowledge to ensure client success, strengthen BKR H/LL's market leadership, and shape the future of our platform.

Essential Functions/Job Duties:

Client Success & Satisfaction

• Partner with clients to define and document strategic goals, business processes, and desired outcomes, aligning them with the capabilities of BKR H/LL's solutions.
• Provide actionable recommendations based on BKR H/LL best practices to optimize system usage, improve operational efficiency, and achieve business objectives.
• Anticipate potential implementation challenges, proactively identifying solutions to minimize risk and ensure project readiness.

Client Configuration Reviews

• Conduct virtual and on-site client reviews to assess current configurations, workflows, and lending strategies.
• Analyze system usage against business goals, identify process gaps, and recommend enhancements or additional solutions that deliver measurable value.
• Prepare clear documentation summarizing findings, opportunities, and next steps.
• This role involves significant client-facing engagement and travel (50% ), often including multi-day on-site sessions with financial institutions across the U.S.

Thought Leadership

• Act as an industry thought leader by sharing expertise through client workshops, internal training sessions, and conference presentations (e.g., BKR H/LL Rise).
• Contribute to BKR H/LL's visibility through blogs, webinars, and other knowledge-sharing initiatives.
• Become a functional expert and thought leader on BKR H/LL solutions and best practices.
• Stay ahead of industry trends, regulatory changes, and innovations that impact commercial, small business, and consumer lending.

Sales Enablement

• Support the sales team with subject matter expertise during prospect engagements and solution demonstrations.
• Assist with client current process reviews to understand business needs, identify inefficiencies, and align proposed solutions with desired outcomes.
• Translate complex industry concepts into compelling value propositions that resonate with clients.
• Help grow BKR H/LLs Business Process Architect team by identifying opportunities to deliver additional client value and expand engagement impact.

Software Implementation

• Play a key role in client implementations, leveraging industry insights to guide solution design, configuration, and best practices.
• Collaborate with implementation teams to ensure successful project delivery that meets both business and technical requirements.
• Provide leadership, mentorship, and system expertise to internal team members throughout the implementation lifecycle.

System Knowledge

• Confidently navigate loan origination systems to assist with configurations, test case creation, and client training.
• Apply practical system knowledge to bridge business objectives and technical capabilities.
• Demonstrate a strong aptitude for learning new software platforms and applying that knowledge to drive client success.

Product Management Collaboration

• Provide structured feedback and insights to the Product Management team based on real-world client experiences.
• Influence product enhancements that align with client needs and industry best practices.

Skills/Qualifications:

• 3 years banking experience in small business lending - required
• 3 years experience utilizing Excel, Word, PPT on a daily basis
• 3 years experience with financial statement analysis
• Proven experience in Small Business Lending
• Experience in Commercial Lending and/or Consumer Lending – preferred.
• Experience working with loan origination systems – required.
• Demonstrated ability to learn and adapt to new software platforms
• Strong understanding of credit risk management and banking operations.
• Excellent communication and presentation skills; ability to simplify complex concepts for diverse audiences.
• Analytical mindset with strong problem-solving and process improvement skills.
• Demonstrated ability to influence, collaborate, and build trusted relationships across all organizational levels.
• Bachelor’s degree in Business, Finance, or related field required

Education:

• BS/BA in Business, Finance or equivalent required
• Masters in Business or equivalent preferred

Travel Requirements

This position requires extensive travel (50% ), primarily within the United States, to conduct on-site client engagements, workshops, and implementation activities. Occasional weekend or extended travel may be required based on client schedules and project needs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.