Audio Visual Service Engineer

Baker Audio Visual is a leader in providing cutting-edge audiovisual solutions for commercial and industrial projects. With a commitment to quality and innovation, we deliver top-tier AV integration services across various industries.

Role Description

Baker Audio Visual is seeking a skilled and dedicated Audio Visual (AV) Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional technical support, troubleshooting, and maintenance for commercial audiovisual systems. You will work closely with clients, project teams, and service technicians to ensure the seamless operation of AV equipment and integrated solutions. If you have a strong technical background in AV systems and a passion for delivering outstanding customer service, we want to hear from you!

Key Responsibilities:

Technical Support & Troubleshooting

• Diagnose and resolve technical issues related to AV systems, including video conferencing, sound
• systems, displays, control systems, and networking.
• Provide remote and on-site support to troubleshoot and repair AV equipment.
• Work with manufacturers and vendors to coordinate repairs, replacements, and software updates.

System Maintenance & Optimization

• Perform regular preventative maintenance on AV equipment to ensure reliability and longevity.
• Identify and recommend system improvements and upgrades.
• Maintain accurate service records and documentation of support activities.

Installation & Configuration

• Assist with the setup, testing, and integration of new AV systems.
• Work alongside installation teams to ensure proper functionality and calibration of AV components.
• Configure AV systems to meet client needs, ensuring optimal performance.

Client & Team Collaboration

• Provide training and guidance to end-users on AV system operations.
• Work closely with project managers, engineers, and support staff to deliver high-quality AV solutions.
• Serve as a technical liaison between clients and internal teams to ensure service excellence.

Qualifications

Experience:

• 3 years of experience in commercial AV support, system troubleshooting, and maintenance.
• Hands-on experience with AV technologies, including Crestron, Extron, Biamp, QSC, Shure, and Dante.
• Knowledge of networking principles related to AV systems (IP addressing, VLANs, streaming protocols).

Technical Skills:

• Proficiency in configuring and troubleshooting video conferencing platforms (Zoom, Microsoft Teams, Cisco Webex).
• Familiarity with AV control systems and automation.
• Ability to read technical drawings, signal flow diagrams, and schematics.

Soft Skills:

• Strong problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Other Requirements:

• AVIXA CTS, Crestron, or Extron certifications (preferred but not required).
• Ability to lift and move AV equipment as needed.
• Valid driver’s license, CLEAN MVR, and willingness to travel to client sites.

Benefits & Compensation:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan.
• Opportunities for professional growth and development.

How to Apply:

Interested candidates should apply via Indeed and submit their resume and cover letter outlining their relevant experience and qualifications to hr@bakeraudiovisual.com. We look forward to reviewing your application.