Retail Store Supervisor (Seasonal Pop-Up at Boston Seaport)

Location: Baked by Melissa Boston Seaport at The Current

Season: September 2026 – January 2027

Position Type: Seasonal - Full Time Hours (up to 35 hours per week)

Position Overview:
The Seasonal Store Supervisor is the on-site leader responsible for the day-to-day success of Baked by Melissa’s Boston seasonal pop-up. This role is designed for a strong, hands-on retail leader who can balance exceptional customer service with operational ownership, sales performance, team leadership, and local community engagement.

Because this is a seasonal location, the Store Supervisor will also play an important role in building Baked by Melissa’s presence within the Boston community and creating excitement around the brand throughout the duration of the pop-up.

Key Responsibilities:

• Take ownership of the day-to-day success of the Boston pop-up, ensuring the store is open, staffed, and operational during all scheduled business hours. Proactively solve coverage gaps and be prepared to step in when needed to ensure the business remains fully operational.

• Own all aspects of the store experience, including sales, operations, product quality, visual merchandising, policies and procedures, and overall brand standards.

• Serve as the key liaison between the Boston store and HQ, maintaining consistent communication around store performance, team needs, opportunities, and challenges.

• Monitor and communicate sales and key performance metrics, identifying opportunities and keeping the team focused on achieving business goals.

• Lead, train, and develop an engaged team with strong product knowledge, confident selling behaviors, and genuine excitement around connecting with customers.

• Be a proactive, solutions-oriented problem solver, taking initiative and accountability while knowing when to leverage HQ for additional support.

• Create a best-in-class store environment and culture, while acting as a local brand ambassador to drive traffic, community engagement, and awareness throughout the Boston pop-up.

Qualifications:

• Minimum of 12 months of experience in a retail or customer service role. Prior leadership experience is a plus (not a requirement if the experience speaks for itself)

• Passion for customer service and ability to create meaningful guest interactions.

• Strong communication skills and ability to provide and accept constructive feedback.

• Reliable and flexible availability, including weekends and holidays.

• Ability to multitask and adapt to changing priorities in a fast-paced environment.

• Positive attitude, strong work ethic, and willingness to take initiative.

• Desire for career growth within Baked by Melissa.