Mgr - Quality

POSITION SUMMARY

The Manager of Quality will develop, implement, maintain, and lead the Quality Management System for multiple manufacturing plants and/or distribution facilities. The Manager will function as a part of the plant senior leadership team who sets short and long-term strategy as it relates to the Quality Management System. The manager will be responsible for continuous improvement initiatives for all aspects of the functional area. This position will manage a staff of quality supervisors and inspectors.

CORE FUNCTIONS

·       Develop and maintain strong relationships with operations management, engineering, sales, and dealer-based customers to understand business, quality, and customer needs.

·       Manage the staff of Quality Supervisors and Inspectors. Provide performance feedback, guide, mentor, and manage workload activities.

·       Communicate and collaborate with Operations management on the implementation of quality objectives and corporate objectives to maximize product quality and minimize cost.

·       Responsible for all aspects of maintaining ISO and/or IATF certification for all manufacturing facilities and implementing any additional quality related business certifications.

·       Identify recurring quality defects and conduct root-cause analysis and implementation of corrective action for process and quality system related concerns.

·       Establish and drive quality objectives for the business and strategic initiatives related to the quality system.

·       Lead continuous improvement activities to enhance the quality system. Conduct audits, including closing out audit findings, creating audit finding reports, and determining proper corrective and preventative actions.

·       Resolve all customer quality complaints, assigns corrective actions and provides feedback to customers on a resolution.

·       Ensure timely resolution of supplier failure, corrective actions and preventative actions.

·       Manage, facilitate, and/or implement automotive Quality Core Tools including APQP, Control Plans, PPAP, FMEA, SPC, and MSA as needed.

·       Manage key metrics and report to the leadership team.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

·       Bachelor’s degree in Quality Engineering, other engineering, or a related field is preferred.  In lieu of degree 10 years of quality in a manufacturing field required.

·       7 years of quality systems experience required, including 1-3 years of leadership experience required, preferably in a manufacturing and assembly environment.

·       Previous ISO 9000:2015 / IATF 16949 experience is required

Required Licenses

·       CQU (Certified Quality Engineer) or other ASQ certification preferred.

·       SPC and/or Lean Six Sigma certification is desired.

Skills, Abilities, and Knowledge

·       Ability to communicate with and interact with production team members.

·       Ability to present and provide data to top management.

·       Ability to identify issues and inefficiencies and to implement and drive changes.

·       Proficient in quality database systems and Microsoft Office suite.

·       Ability to compute rate, ratio, and percent, and to draw and interpret graphs.

Availability

·       Flexibility to support a 2-shift operation, which may include occasional Saturdays.

Travel

·      Occasional Travel as needed for training and corporate events.  

COMPETENCIES

·      Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·      Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

·       Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

·      Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·       Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·       Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·       Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

SUPERVISOR RESPONSIBILITIES

·       This position plans, staffs, evaluates, and directs the work of employees of a work unit. This position will have direct reports.

PHYSICAL REQUIREMENTS

·       This position may be required to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls require exertion of force greater than that for sedentary work.

Physical Activities

·       This position is subject to the following activities: stooping, kneeling, crouching, reaching, standing, walking, lifting, grasping, feeling, talking, hearing and repetitive motions of the wrists, hands, and/or fingers.

Visual Acuity

·       This position is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

·       This position may be subject to a variety of physical conditions, such as exposure to atmospheric conditions that affect the respiratory system of the skin.