Fulfillment Operations Supervisor

At Baja Fulfillment, our purpose is to kick ass in all aspects from concept to consumer. We help our brands unlock meaningful savings through value added services, duty deferral, nearshore operations, and lower warehousing and labor costs in Mexico & Canada — all while maintaining fast, compliant delivery into the U.S. The result: One company that does the complicated work other 3PLs won't touch — decoration, assembly, kitting, co-packing — alongside the warehousing, fulfillment, and freight that ties it all together that drives lower landed costs, healthier margins, and a fulfillment strategy built for long-term competitiveness.

Core values at Baja Fulfillment are:

• Make it happen. No excuses
• We are positive and open-minded
• We are organized and detail oriented
• We are proactive
• We are respectful to others

About the Role

We have an opportunity for a Fulfillment Operations Supervisor to lead the daily activities of the fulfillment center, including order production, inventory control, receiving, and shipping. This is a hands-on leadership position that works alongside the fulfillment team to ensure customer service levels, productivity standards, inventory accuracy, quality requirements, and safety expectations are consistently met. The position requires a strong sense of urgency, attention to detail, sound judgment, and the ability to respond effectively to changing operational needs.

Key Responsibilities

· Lead daily fulfillment operations — picking, packing, shipping, and receiving — ensuring orders are accurate, on time, and meet same-day service commitments.

· Maintain inventory accuracy through cycle counts, replenishment, and discrepancy resolution in the Warehouse Management System.

· Oversee inbound/outbound shipments, ensuring timely processing, accurate documentation, and resolution of carrier or shipping issues.

· Track key performance metrics (productivity, accuracy, service levels) and drive process improvements and labor efficiency.

· Partner with Customer Success, Operations, and other teams on account implementations and to resolve customer-impacting issues.

· Supervise, train, and develop warehouse staff; lead shift meetings; manage scheduling, attendance, and performance.

Experience and Skills We’re Looking For

• High school diploma or equivalent required; Associate or Bachelor’s degree in operations, supply chain management, business administration, or a related field preferred.
• Minimum of five years of experience in warehouse, distribution, fulfillment, or logistics operations required.
• Minimum of two years of experience supervising warehouse associates, fulfillment employees, or temporary labor is required.
• Experience with Warehouse Management Systems required.
• Experience monitoring operational performance metrics and key performance indicators preferred.
• Experience with inventory controls, cycle counting, shipping, receiving, and order fulfillment is required.
• Intermediate Microsoft Excel skills required.
• Bilingual with Spanish preferred.
• Forklift or material-handling equipment certification preferred, or the ability to obtain certification if required by the company.
• Must be able to move throughout the fulfillment center for extended periods.
• Must be able to frequently stand, walk, bend, reach, push, pull, stoop, and perform repetitive movements.
• Must be able to lift, carry, move, and position materials weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to operate computers, scanners, printers, warehouse equipment, and other tools used in fulfillment operations.
• Ability to communicate effectively with employees and others in person, by telephone, and through electronic systems.

Why Join Four Seasons Design?

You will have the opportunity to lead a hands-on fulfillment team, influence operational improvements, and help build the systems and people needed to support the company’s continued growth.

To apply, please submit your resume and a brief explanation of your fulfillment or warehouse leadership experience.

Four Seasons Design, Inc. is an equal opportunity employer.

Pay: From $45,000.00 per year

Experience:

• Warehouse management: 2 years (Required)
• Inventory control: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $45,000