What are the responsibilities and job description for the Veterinary Receptionist position at Bairds Animal Hospital?
This job opportunity is a 30- 35 (estimate) hour a week job. You will also be required to work some Saturdays out of the month. This job will have afternoon hours til closing, Monday - Friday. But the employee should be flexible to be called in due to any emergencies, sickness, or absents of a Coworker. The applicant must have reliable transportation, and be able to lift below or above 50 lb.
- Client Relations
A receptionist has influence with our clients other positions do not. A receptionist is the first impression a current or potential client sees or hears, and that comes with certain obligations. At all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A receptionist needs to be proficient in all of the hospital's protocols, and able to answer any question a client may have. A receptionist must be efficient and effective, able to multi-task, and provide a liaison between client and veterinarian. Focusing on client satisfaction rather than client service is required at all times. Client satisfaction allows our clients to set the standard for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount. Baird’s Animal Hospital receptionists are required to be up front at all times in order to greet clients immediately. Client Relations also includes, but is not limited to: reminder (appointment and surgery) calls, medical callbacks, and mail correspondence.
- Administrative Duties
A receptionist is responsible for all file maintenance. File maintenance requires basic typing skills, a fundamental knowledge of the alphabet, thoroughness and neatness. Receptionists are also in charge of scheduling appointments, surgical procedures, and boarding reservations.
- Animal Care
A receptionist is expected to participate in any/ all aspects of animal care. Excellent and proper animal care is paramount at our hospital. During certain times, a receptionist may be asked to restrain an animal (after proper training), prepare a surgical cage, clean a cage, offer food or water, or monitor eating/ drinking. Our receptionists are also responsible for immediate cleanup of the reception area, or front door area, collecting any sample necessary.
- Office Maintenance
A receptionist is responsible for maintaining a clean and clutter-free workspace. A receptionist also keeps the reception area and client restroom clean, well stocked and aromatic. All other cleaning duties within the hospital are assigned to staff members as needed.
Job Types: Full-time, Part-time
Pay: $8.00 - $12.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
Ability to commute/relocate:
- Lumberton, NC 28358: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical receptionist: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: One location