What are the responsibilities and job description for the Branch Operations Assistant position at Baird?
About The Role
Be responsible for the client service & marketing functions of the branch following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. This highly visible position requires a polished professional with superior, communication, customer service and organizational skill.
The Impact You’ll Make
Greets and directs incoming clients, visitors and business associates in a helpful, professional and pleasant manner; providing information, directions or assistance as needed
Answer inquiries from internal associates and business partners in a professional and pleasant manner. Act as a liaison between financial advisors and internal PWM support teams
Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc.
Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability
Process daily check deposits
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of assisting our teams in implementing well-defined client service models
Collaborate with branch leadership to orchestra student worker and summer intern duties
Process daily check deposits
Maintain knowledge or compliance policies for internal associate inquiries
Plan, coordinate and arrange for vendor luncheons, etc. Set up and maintain conference rooms, office supplies, and restocking
Sort, process and route incoming and outgoing mail
Copy, fax, and file various materials as needed
Log Compliance files. File paperwork such as wires and branch manager daily reports
Perform other duties as assigned
What You’ll Bring To Baird
High school diploma required. Associate’s or Bachelor’s degree preferred, not required
1 years previous customer service or administrative experience; preferably in the financial services industry
Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
Excellent verbal communication skills; excellent telephone and client service skills
Detail oriented. Critical thinking and proactive problem solving skills
Good analytical skills with ability to perform semi-advanced math
Ability to work independently with minimal supervision; ability to be flexible
Ability to handle clients professionally and manage challenging situations
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office etc.). Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner
Compensation And Benefits
$18.62 - $24.42 hourly rate
Bonus potential up to 8.5% of base pay
Compensation and bonus are commensurate with experience, performance and/or firm profitability
Check out our Total Rewards at Baird, which is a summary of our benefits and compensation
Salary : $39,520 - $49,920