What are the responsibilities and job description for the Receptionist/Play Cafe Host position at Bainbridge Play Cafe?
About the Role: Bainbridge Play Cafe is looking for a warm, friendly, tech-savvy Play Cafe Host to be the welcoming face of our family-focused play space and cafe. This person sets the tone for every visit - greeting families, checking in reservations, explaining memberships, processing retail purchases, and keeping the play space running smoothly.
If you love engaging with young children, helping (sometimes overwhelmed!) parents feel at ease, and thrive in a fast-paced environment, we’d love to meet you.
Responsibilities:
Guest Experience & Front Desk
- Warmly greet families and create a welcoming atmosphere
- Check in play reservations and walk-ins
- Explain memberships, packages, and policies clearly and confidently
- Process payments (play sessions, retail, grab-and-go food purchases)
- Answer phone calls, texts, and basic customer inquiries
Play Space Oversight
- Monitor the play area to ensure safety and smooth flow
- Engage positively with children and redirect behavior when needed
- Keep the space tidy throughout shifts
- Sanitize toys and surfaces regularly
- Reset and refresh the space between sessions
Retail & Cafe Support
- Ring up retail purchases
- Maintain clean and organized retail displays
- Restock items as needed
Ideal Candidate:
- Naturally friendly and approachable
- Comfortable engaging with young children
- Calm and confident with stressed or flustered parents
- Tech-savvy (comfortable with POS systems, online bookings, memberships)
- Previous host, hospitality, or customer service experience preferred
- Able to multitask and stay organized in a busy environment
- Reliable and punctual
Why Work With Us:
- A positive, community-focused workplace
- Growth & advancement opportunities
- Be part of something new, joyful, and meaningful for local families
Pay: From $21.00 per hour
Work Location: In person
Salary : $21