Patient Care Coordinator/Treatment Care Coordinator

SUMMARY: This position is responsible for acting as first person the patient meets via office visit or calling the dental office; performing scheduling, records handling and entry, correspondence and facilitating records request.

DUTIES AND RESPONSIBILITIES:

• Greets patients.
• Registers new patients according to established office protocols.
• Assists patients with completing all necessary forms and documentations.
• Verifies and updates patient information.
• Enters all relevant patient information into data system.
• Maintains and manages patient records in compliance with privacy security regulations.
• Answers and manages incoming calls.
• Responds and complies to requests and recalls according to office protocol.
• Fills in cancellations and no-shows.
• Collects and maintains receives payments from patients at time of treatment.
• Informs patients of financial treatment plan options.
• Sends out Missed Appointment letters.
• Maintains a professional reception area.
• Confirm appointments.

Performs other related duties as assigned by management.

SUMMARY: This position is responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the care team to evaluate interventions.

DUTIES AND RESPONSIBILITIES:

• Consults with patients and family members to discuss their dental problems.
• Educates patients about their condition, medication, and gives them specific instructions.
• Develops a treatment plan to address their personal dental care needs.
• Consults and collaborates with other dental providers and specialists to set up patient appointments and treatment plans.
• Checks-in on the patient regularly and evaluates and document their progress.
• Assists the care team with developing and accessing health interventions.
• Attends ongoing training and courses to keep abreast of new developments in health care.
• Assists with securing funding for dental care as required.
• Treats patients with empathy and respect and conducts oneself in a professional manner.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma
• One to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Database Software; Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software. 
• Other skills required: 
  1. At least 1 years' experience in care coordination or clinical practices.
  2. Good verbal and written communication skills.
  3. Computer skills and proficiency in Microsoft Office.
  4. Working knowledge of dental terminology.