What are the responsibilities and job description for the Estimator position at Bailey's PDR | Recon | Auto Body?
We’re seeking a Body Shop Estimator who is passionate about helping others, enjoys problem-solving, and delivers exceptional customer service. In this role, you’ll provide an outstanding customer experience while guiding clients through the repair and insurance process with confidence and clarity. You’ll help customers feel comfortable and informed, apply your knowledge of vehicle repairs and OEM procedures, and serve as the central point of communication between customers, insurance partners, and technicians. If you thrive in a fast-paced environment and are looking for opportunities to grow and advance, we’d love to have you on our team.
About the Company
We are a locally and privately owned company that started out in 2012 with offering paintless dent repair services that quickly expanded into offering additional services such as auto and marine detailing and auto body repair. We believe that leadership, communication, financial stability, and having passion for helping clients and team members, are the main factors for our success.
Reports To
The Estimator will report to the Production Manager.
Job Overview
The Body Shop Estimator is responsible for inspecting damaged vehicles, creating preliminary repair estimates, and guiding customers through the repair process from start to finish. This role serves as the primary point of contact between the customer, insurance companies, and the repair facility, ensuring repairs are performed correctly, safely, and in compliance with OEM procedures.
The ideal candidate is detail-oriented, customer-focused, and confident communicating with insurance adjusters while advocating for proper repairs. This position plays a critical role in customer satisfaction, shop profitability, and overall workflow efficiency.
Job Duties
- Inspect vehicles to accurately identify damage and understand vehicle design
- Document vehicle damage thoroughly with notes and photos
- Create accurate repair estimates and supplements using estimating software
- Research and follow OEM repair procedures and safety requirements
- Greet customers and gather all required customer, vehicle, and insurance information
- Communicate clearly and professionally with customers regarding repairs, timelines, and insurance processes
- Provide timely follow-ups and status updates to customers throughout the repair process
- Serve as the primary point of communication between customers, insurance partners, and technicians
- Collaborate with technicians during disassembly and repair planning
- Ensure repairs meet company quality and safety standards
- Maintain organized repair files and a clean, organized work environment
- Effectively manage multiple repairs in a fast-paced environment
- Problem-solve repair challenges as they arise
- Perform additional duties as assigned by management
- What we are searching for…
- Ability to pass drug/background check
- Valid driver’s license and clean driving record
- Mature, responsible, and dependable
- Self-motivated and good at solving problems
- Direct and proficient communicator
- Detail oriented and great at organization
- Willingness to learn and put in extra time when needed
- Ability to work in a fast paced environment
- Ability to meet deadlines
- Upbeat and has positive attitude
- Adhere to company policies and procedures
- Cooperate with team members to perform a smooth work - flow
- Share ideas and feedback
- An energetic person who enjoys being part of a team that knows how to have fun while also working hard
- Physical requirements: Able to lift 45lbs, as well as stand, walk, kneel, crouch, and bend for extending periods of time
- Not Necessary but beneficial
- 2-year of automotive industry experience
- Able to drive a manual transmission
- Familiar with CCC One or other estimating software
- Benefits:
- Health Insurance
- Health Savings Account
- Paid time off (vacation, personal, sick days)
- Flexibility with time off
- Costco membership
- Dental & Vision Insurance
- 401(k) Retirement plan
- Supplemental Insurance
- Group and Voluntary Term Life/AD&D
- Long/Short Term Disability
- Physical, Financial and Mental Wellness
- Opportunities to volunteer to help community
- Opportunities to learn new skills with paid training
- Opportunity for growth and advancement
- Company attire
- Shop use
- Discount on parts and services
- Full time