What are the responsibilities and job description for the DISPATCHER position at Bailey s Consolidated?
Position Summary
The Dispatcher is responsible for planning, dispatching, and managing daily freight operations for Legacy Transportation's fleet. This position serves as the primary point of contact for owner operators, ensuring efficient utilization of equipment while delivering exceptional customer service. The Dispatcher works closely with customers, brokers, owner operators and internal departments to ensure loads are picked up and delivered safely, on time, and in compliance with company and DOT regulations.
Daily Dispatch Operations
- Assign and dispatch loads to owner operators based on availability, location, hours of service, and equipment.
- Maximize owner operators’ productivity and equipment utilization while minimizing empty miles.
- Monitor owner operators progress throughout the day and proactively communicate updates.
- Respond quickly to delays, breakdowns, weather events, and service disruptions.
- Coordinate repowers when necessary to maintain customer service commitments.
- Ensure all dispatch information is accurately communicated to owner operators.
Driver Communication
- Serve as the primary daily contact for assigned owner operators.
- Build positive working relationships through consistent communication and support.
- Assist owner operators with routing, appointment issues, detention, breakdowns, and customer concerns.
- Verify owner operators are operating safely and within DOT Hours of Service regulations.
- Support owner operators’ in resolving issues while maintaining a high level of customer satisfaction.
Load & Fleet Management
- Optimize equipment utilization and owner operators’ scheduling.
- Coordinate tractor and trailer availability.
- Reduce unnecessary deadhead miles and idle time.
- Monitor fleet productivity and identify opportunities for operational improvements.
- Assist with load planning for future capacity.
Qualifications
- 1 year of experience in dispatch, carrier sales, or transportation preferred
- Strong negotiation and problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to thrive in a fast-paced, team-oriented environment
- Knowledge of industry software and TMS platforms (preferred but not required)
- High school diploma or equivalent; relevant college coursework or certifications a plus
What We Offer:
- Competitive pay
- Collaborative and high-energy work environment
- Opportunities for career advancement within a growing logistics company
- Training and development in freight operations and negotiation strategies
What Success Looks Like
A successful Dispatcher keeps owner operators moving, customers informed, and freight on schedule. They anticipate problems before they occur, communicate proactively, make sound decisions under pressure, and consistently find ways to improve fleet efficiency while providing exceptional service to both owner operators and customers.
Compensation:
Depending on Experience