What are the responsibilities and job description for the Operations Manager/Project Manager II position at Bailey Information Technology, LLC?
Operations Manager / Project Manager II
Location: Ashburn, VA / Orlando, FL / San Antonio, TX
Clearance Requirement: Top Secret
Tasks & Responsibilities
- Supervise Tier I and II daily operations.- Ensure 24x7 coverage and proper scheduling.
- Manage escalations, incident handling, VIP/sensitive accounts.
- Deliver performance reports.
- Mentor supervisors and ensure SOP compliance.
Education & Background
- Bachelor’s degree in IT, Business, or related field.- 3 years IT Service Desk supervisory experience.
- Strong communications and customer service focus.
- Knowledge of ITIL and service desk tools.
If you have an interest in hearing more, please respond with a copy of your updated resume and the best way to contact you. We are staffing immediately with a successful crossover of your clearance to our customer. Please also send your salary requirement, this enables us to move quickly with the interviews and bringing you aboard. We ‘will not’ present you to a client until we talk.
If the timing is not quite right at the moment or if you are interested but want to be in a different location, please let me know and I will keep it in mind for the future.
