Position Title: Field/on-Site Support Lead (On-Site Technician Lead)

Location Requirement: Must reside in or within very close proximity to Danville, VA — able to physically reach any covered client location within 1 hour of dispatch, at any time during coverage hours

Employment Type: Full-time

Clearance / Screening: Standard background check expected given on-site presence at housing, elder-care, and youth-center facilities All within the greater Danville, VA area:

• Deploy on-site within 1 hour of dispatch to any of the 9 DRHA locations to resolve issues that cannot be handled remotely.
• Deliver and set up desktops and/or laptops on-site (PC Deployment) for new hires, refreshes, and replacements.
• Provide hands-on desktop/laptop hardware support: maintenance, repair, failed-equipment replacement, and provisioning of new equipment.
• Support existing printers, copiers, and scanners, including network-printing issues at each site.
• Execute Move/Add/Change (MAC) work: relocating, reconfiguring, or installing equipment and software as directed.
• Maintain and update the hardware/asset inventory (desktops, laptops, servers, printers/scanners, fax machines) and flag warranty or service issues to the Asset & Warranty Inventory Coordinator.
• Support lifecycle management of hardware — end-of-life notification, replacement coordination, and secure decommissioning/disposal.
• Assist with on-site onboarding/offboarding tasks — physical device setup, badge/access-adjacent IT tasks, and equipment retrieval.
• Coordinate with the Help Desk Manager and Dispatch/Ticketing Coordinator to prioritize and close out on-site tickets within SLA.
• Represent the MSP professionally on client premises, including sites serving elderly residents and youth — comfort working in community/resident-facing environments is essential.

• Lives in or within a realistic 1-hour drive of Danville, VA
• 5 years of hands-on desktop/laptop hardware support, deployment, and break/fix experience.
• Working knowledge of network printing and basic network equipment (switches, APs, firewalls) sufficient to triage on-site issues.
• Reliable personal transportation and a valid driver's license, given multi-site daily travel.
• Strong customer-service orientation; able to interact professionally with non-technical staff and residents at community/elder/youth facilities.
• Ability to lift and transport IT equipment (desktops, monitors, printers) as part of deployment and decommissioning work.
• Willingness to complete a standard background check prior to placement at DRHA sites.

• Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, OneDrive).
• Familiarity with Yardi or similar property/housing-management software (DRHA's primary line-of-business application).
• Prior experience supporting a public housing authority, non-profit, or other HUD/PHA-funded organization.
• ITIL Foundations or equivalent help-desk process familiarity.
• CompTIA A or Network certification.