What are the responsibilities and job description for the Customer Service Representative position at BAILEY FEED MILL, INC.?
Job Summary:
We are seeking a detail oriented and customer-focused Customer Service Representative to join our team. This role is central to delivering exceptional customer service and managing invoicing tasks with accuracy and efficiency. The ideal candidate will excel in handling customer inquiries, resolving issues, and overseeing the invoicing process to ensure a seamless and positive customer experience. Strong communication, problem-solving, and organizational skills are essential for success in this role.
Key Responsibilities:
Customer & Client Relations:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and resolve customer issues, complaints, and invoicing discrepancies in a timely manner.
- Develop and maintain strong client relationships to promote satisfaction and loyalty.
- Assist in onboarding new clients, including explaining billing processes.
- Collaborate with internal teams and external partners to enhance customer experience and operational efficiency.
- Conduct periodic client check-ins to gather feedback, and enhance service quality.
Invoice & Financial Management:
- Generate invoices for customers based on orders, contracts, and service agreements.
- Verify billing data for compliance with company and client policies.
- Maintain up-to-date records of customer interactions, transactions, and invoices.
- Monitor incoming payments, update records, and follow up on overdue invoices.
- Provide insights into invoicing trends and financial performance.
Growth & Professional Development:
engage with client to strengthen relationships.
- Engage with client counterparts to foster collaboration and professional networking.
- Support business development
- Contribute to planning discussions regarding customer engagement and service enhancements.
- Gain exposure to office operations and team leadership, with the potential to grow.
- Take on additional administrative and operational responsibilities to build managerial skills.
Support & Collaboration:
- Maintain a thorough knowledge of company products and services to effectively assist clients
- Collect customer insights, identify areas for improvement, and relay findings
- Assist with training team members and support finance-related tasks.
- Foster a positive and collaborative team environment
Qualifications:
Education:
- High school diploma or equivalent required
- Additional education in customer service, accounting, or finance is a plus.
Experience: 2 years experience in customer service, invoicing, billing, or similar roles.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving, multitasking, and organizational abilities.
- Proficiency in MS Office (Word, Excel, Outlook) and multiple softwares.
- Attention to detail and accuracy with a customer-focused mindset.
- Ability to work independently and as part of a team.
- Patience, a positive attitude, and adaptability in challenging situations.
Work Environment:
- Location: On-site.
- Hours: Full-time, Monday to Friday, with occasional weekends or evenings as needed.
- Benefits: Competitive salary, health and supplemental insurance offerings, retirement plan, paid time off, and opportunities for professional development, including training in client relationship management and office leadership.