What are the responsibilities and job description for the Parts Manager position at Bailey Equipment and Intralogistics?
Description
Job Description:
• Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy.
• Hire, train, motivate, and monitor the performance of parts department staff.
• Create safe, positive, collaborative work environment for employees
• Oversee parts payment collection and billing.
• Act as parts representative to walk-in customers.
• Assist parts personnel with locating parts if necessary when they dealership is out of stock.
• Supervise stock order procedures.
• Ensure that a balanced inventory is maintained.
• Ensure that the computer system and prices are kept up to date.
• Enforce safety requirements.
• Forecast goals and objectives for the parts department.
• Keep abreast of parts and service bulletins.
• Accountability for department’s financial performance and statements, customer service, and interactions with other departments.
• Perform mid-year and annual performance evaluation reviews for parts employees.
• Assist with inventory control.
• Work with dispatchers to transfer parts stock between branches.
• Take phone orders from customers.
• Hours: Monday – Friday, 8:00am – 4:30pm
• Uniform is required and provided by company
Requirements
Qualifications:
• High school education (minimum)
• Computer literacy
o i.e. Willingness and ability to work with new computer programs
• Customer Service
o Ability to interact with customers in person and over the telephone
o Willingness to observe proper phone etiquette/manners
• Ability to work well with co-workers
• Management experience
• Leadership