Dock Solutions Manager

Description

The Dock & Door Program Manager is responsible for developing, program building, and project managing the Dock & Door division at Bailey. They will manage assigned direct reports and collaborate with other company leaders and departments, including the sales team, customer support, and branch service management. This is an intrapreneurial role that involves business development, project management, administration, and process improvement, and will require travel. Given this person’s skillset, some project management of other company efforts and initiatives may be required at times. The Dock Solutions Program Manager reports directly to the Operations Director.  

Essential Duties and Responsibilities: 

1. Collaborate with other stakeholders to define strategy for Bailey’s Dock Solutions division, including solution prioritization, partner strategy, and operational plan. 
2. Define the go-to-market and implementation motion for the Bailey’s Dock Solutions division. 
3. Develop and execute a Dock Solutions technician hiring and training plan, in conjunction with the Dock Solutions trainer, regional managers, HR team, and branch service management.   
4. Develop an effective sales training program that encompasses vendor and in-house training. 
5. Procure proper tools, vehicles, and supplies for the Bailey Dock Solutions service technician team to be safe, effective, and successful. 
6. Effectively manage the budget and P&L for the Dock Solutions division 
7. Manage assigned staff, including regional managers, the Dock Solutions trainer, clerks, and techs 
8. Drive technician productivity, billing efficiency, and first pass %, while effectively managing WIP and the administrative flow of the program.  
9. Project manage service and installation efforts of key Dock Solutions accounts 
10. Coordinate and lead Dock Solutions installation projects 
11. Develop and manage partnerships and relationships with solutions providers, suppliers, subcontractors, and referral partners  
12. Develop new Dock Solutions business in conjunction with the sales and service teams  
13. Sell, execute, and/or project manage Dock Solutions projects, services, and products, ensuring customer satisfaction 
14. Support the Sales team in hitting related market share and revenue targets 
15. Work with Marketing to build awareness and generate leads for Dock Solutions; lead pricing and promotion of Dock Solutions products and services 
16. Collaborate with Finance and IT to develop reporting and software, as well as strong back office support for the Dock Solutions program 
17. Project manage other initiatives and projects (construction, integrations, etc.), and handle additional tasks and responsibilities, as assigned
    

Requirements

The individual in this position should be proactive, motivated, strategic, personable, goal-oriented, reliable, collaborative, ethical, able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees. A successful candidate should embrace and exhibit our Guiding Values: 

• We focus on our customers’ success 
• We operate as a team 
• We do the right thing 
• We look to the future 
• We believe in the importance, and in the power, of diversity 
• We are stewards of the environment 

Education/Training/Experience: 

• College Degree, with degree in business management or engineering preferred 
• MBA (preferred) 
• 5 years of experience in dock and door, service operations, construction, program management, industrial engineering, or project management 
• 2 years in general, project, or program management 
• Technical or mechanical background (preferred) 

Skills, Knowledge, and Abilities: 

• Auto-CAD (preferred) 
• Knowledge of dock and door, material handling equipment, construction, and/or warehouse optimization 
• Great communication skills (written and verbal) 
• Proven project management skills 
• Strong PowerPoint and Excel capabilities 
• Outstanding research and analytical abilities 

The Bailey Company Inc. is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local, state or federal laws. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.