What are the responsibilities and job description for the Inside Sales Representative position at baier & michels?
At baier & michels USA, Inc., we are an international specialist in custom fasteners, sealing solutions, and drive system components. From our Greenville, South Carolina location, we partner with customers across diverse industries to deliver innovative industrial fastening solutions and high-precision metal components.
As a Trusted Engineering And Manufacturing Partner, We Help Customers Solve Complex Challenges Through Tailored Solutions That Improve Performance, Reliability, And Efficiency. Our Products And Expertise Support Some Of The World's Most Demanding Industries, Including
- Automotive and Vehicle Manufacturing
- Household and Garden Appliances
- Electrical and Electronics
- Renewable Energy
- Construction, Agricultural, and Forestry Equipment
- Automation and Sensor Technology
- Sports and Lifestyle Products
- Healthcare Technology
Joining baier & michels means becoming part of a global organization that values technical expertise, customer partnership, innovation, and long-term relationships.
Build Relationships. Drive Solutions. Grow Your Career.
Are you a people-focused professional who enjoys helping customers find the right solutions? Do you thrive in a fast-paced environment where relationship-building, problem-solving, and teamwork are valued?
We are seeking a motivated and customer focused Inside Sales Representative to join our growing team. In this role, you will build strong relationships with customers, provide product recommendations, prepare quotes, process orders, and ensure an exceptional customer experience. If you enjoy helping customers, solving problems, and working in a team-oriented environment, we'd love to hear from you.
Key Responsibilities
Customer Sales & Support
- Build and maintain relationships with new and existing customers through phone and email communication.
- Follow up on customer inquiries, quotes, and sales opportunities.
- Prepare and send accurate customer quotations.
- Process customer orders, purchase orders, and quote requests in a timely manner.
- Monitor order status and help ensure on-time delivery and customer satisfaction.
Product & Technical Support
- Assist customers in selecting the appropriate fasteners and related products.
- Communicate product specifications, features, and options in a clear and understandable manner.
- Partner with purchasing and supply chain teams to support customer requirements and delivery schedules.
Qualifications
Required Skills & Experience
- Strong communication and customer service skills via phone and email.
- Excellent organizational skills and attention to detail.
- Ability to learn product knowledge, technical specifications, and industry terminology.
Preferred Qualifications
- Previous experience in inside sales, customer service, account management, or a related role.
- Experience working with industrial products, fasteners, manufacturing, or distribution environments is a plus.
- Familiarity with order entry, quoting, and customer relationship management (CRM) systems is beneficial.
What Makes You Successful
- Customer-focused with a desire to build long-term relationships.
- Strong problem-solving skills and ability to identify customer needs.
- Self-motivated and able to manage multiple priorities effectively.
- Dependable, responsive, and committed to delivering exceptional service.
Why Join Us?
- Opportunity to work with a supportive and collaborative team.
- Ongoing product and industry training.
- Stable and growing business environment.
- Opportunities for professional growth and career advancement.
- Competitive benefits package which includes medical, dental, vision, 401k with company match, life insurance, and buy-up and support coverages.
If you are a motivated sales professional who enjoys helping customers and providing outstanding service, we encourage you to apply today.