What are the responsibilities and job description for the Front Office Manager position at Bahia Resort Hotel?
Company Description The Bahia Resort Hotel is a tropical-themed waterfront property located on a 14-acre peninsula along Mission Bay in San Diego, just steps from Mission Beach and close to Pacific Beach. The resort offers picturesque bay views, a private beach, and a wide range of outdoor recreational activities, appealing to both business and leisure travelers. Guests experience a relaxed atmosphere with friendly service and ocean breezes that highlight the resort’s tranquil setting. All 314 rooms feature a private balcony or patio, free parking, Wi-Fi, complimentary coffee, HD flat-screen televisions, and a refrigerator, with many suites and studios offering kitchenettes. Lush landscaping, winding walkways, and soothing waterways create an inviting environment for guests and team members alike.
Role Description This full-time, on-site role at the Bahia Resort Hotel in San Diego, CA focuses on delivering an exceptional guest experience in a hospitality setting. The Job Title will support daily operations by providing attentive service, addressing guest needs, and maintaining a welcoming, professional presence throughout the property. Responsibilities may include coordinating with cross-functional hotel teams, supporting check-in and check-out processes, ensuring resort amenities and public areas are clean and well-presented, and responding promptly to guest inquiries or concerns. The individual in this role will also follow established procedures for safety and security, support special events or group bookings as needed, and contribute to a positive, collaborative work environment. Flexibility to work varied shifts, including weekends and holidays, is expected based on business needs.
Qualifications
- Strong customer service and hospitality skills, with a focus on creating positive guest interactions and resolving issues professionally.
- Effective communication and interpersonal skills for working with guests, colleagues, and management.
- Solid organizational and time management abilities to handle multiple tasks in a fast-paced environment.
- Basic technical proficiency using reservation or property management systems, email, and standard office applications.
- Ability to stand or move for extended periods, lift light to moderate items as needed, and adhere to all safety and cleanliness standards.
- Previous experience in hotels, resorts, customer service, or related hospitality roles is preferred but not required.
- High school diploma or equivalent required; additional training or education in hospitality or tourism is a plus.
- Demonstrated reliability, professionalism, and a team-oriented mindset, with flexibility to work various shifts, including evenings, weekends, and holidays.