Support Services Engineer

Job Description
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

This role will be responsible for maintaining the health, stability, and compliance of enterprise Windows workstations across all networks. The position monitors Splunk dashboards for Windows Event Log anomalies, troubleshoots issues as needed, monitors and repairs MECM/CM clients, investigates build failures, and works incident tickets to resolution. The role ensures workstation build processes remain stable and reliable while proactively identifying trends that may impact performance or user experience.

The position tests and validates task sequence updates, maintains build metrics, and develops and supports Windows OS upgrades, including engineering, scripting, testing, and coordination with partner teams. Responsibilities also include creating MECM configuration items and baselines, troubleshooting unexpected OS and application issues, developing Splunk and Tanium queries to assess the scope of workstation issues, and writing one-off remediation scripts. Additionally, the role supports Accreditation and Authorization activities and assists with GPO implementations, modifications, and issue resolution to ensure compliance and operational readiness.

Required Education, Experience, & Skills
This position requires a minimum of a Bachelor's degree and at least 11 years or overall IT experience.
It also requires:

• Experience with troubleshooting Windows Operating System issues
• Experience with troubleshooting third-party software issues
• Experience with troubleshooting workstation build issues during development and testing
• Proficiency using Microsoft Endpoint Configuration Manager (MECM)
• Proficiency with PowerShell
• Proficiency with Splunk
• Experience with managing user and workstation Group Policy Objects (GPOs), with a thorough understanding of inheritance, processing order, linking, filtering, etc.

Preferred Education, Experience, & Skills

• Familiarity with Security Technical Implementation Guides (STIGs), and updating GPOs to align accordingly.
• Experience with customer Accreditation and Authorization (A&A) processes.

Pay Information
Full-Time Salary Range: $149603 - $254317

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Salary : $149,603 - $254,317