Lead IT Support Specialist

Job Description
Why Work for BAE Systems?

For a candidate looking for a challenging, rewarding, and dynamic work environment, BAE Systems offers a compelling opportunity. The combination of a collaborative culture, professional development opportunities, and the chance to work on significant projects makes it an attractive choice for those seeking a fulfilling career in the defense, security, and aerospace industries.

We provide our employees with the tools, skills and training they need to succeed. We offer a flexible work environment to support the balance in your life and keep you performing at your best.

We are looking for a skilled and experienced Lead IT Support Specialist to join our team. This role combines technical support for local users with system administration tasks, including supporting both Windows and Linux environments. The individual shall have a solid background in both Windows and Linux systems, possess excellent troubleshooting skills, and a minimum of six years of experience as a System Admin working in a collaborative IT environment. The individual must have solid problem-solving and troubleshooting abilities and strong organizational skills with the ability to prioritize tasks effectively.

Key Responsibilities:

• Provide day-to-day technical support to local users, including troubleshooting hardware, software, and networking issues.
• Resolve issues related to operating systems, applications, and network connectivity in a timely and effective manner.
• Install, configure, and maintain Windows desktops, laptops, and related peripherals.
• Ensure proper setup and integration of Windows-based systems with network resources, such as file shares, printers, and security services.
• Perform system updates, patches, and upgrades to ensure security and performance.
• Manage access control, authentication, and authorization for SCIF personnel.
• Manage Windows and Linux account management, including creation, modification, and troubleshooting of user accounts and permissions.
• Provide support for email services and ensure functionality, security, and reliability.
• Assist in managing Network File System (NFS) services and ensuring proper file access and permissions.
• Support security protection mechanisms to ensure the integrity and confidentiality of IT systems.
• Administer and support both Windows and Linux systems, including troubleshooting, performance tuning, and resource management.
• Support Virtual Desktop Infrastructure (VDI) environments, ensuring proper functionality and performance.
• Utilize JIRA and Confluence to organize and document completed work, track issues, and collaborate with the IT team.
• Manage IT service requests, incidents, and problems via ServiceNow, ensuring timely resolution and communication with users.
• Provide support for vulnerability scanning efforts to identify and mitigate potential security risks.
• Maintain up-to-date IT documentation, including policies, procedures, technical guides, and inventory management records.

#LI-PB2

Required Education, Experience, & Skills

• Must possess a TS/SCI clearance with appropriate polygraph.
• 5-9 years of experience in a similar role
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Degree can be substituted with additional 2 years of relevant experience.
• Certification Requirements: CompTIA Security CE (required)
• Strong understanding of computer hardware, software, and networking concepts.
• Proven experience administering both Windows clients and servers.
• Familiarity with the Linux Operating System .
• Proficiency in Linux and NT commands for system management tasks.
• Ability to diagnose and resolve technical issues with both hardware and software.

MDOPS

Pay Information
Full-Time Salary Range: $115779 - $196825

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Salary : $115,779 - $196,825