ITPM - Voice (Expert)

Job Description

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical national security platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the US government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

We are seeking an experienced IT Program Manager to join our technology-based program supporting a key government customer. This program will deliver voice engineering services for voice infrastructure, as well as, first article and life cycle engineering and standard development for multiple voice systems and the call center automation systems. Data Voice Video services include voice system architecture, Tier 4 O&M support for all voice systems, Assessment & Authorization (A&A), major system upgrades, dial plan management and routing controls, operating configuration standards, call center development and implementation and management of circuits. Voice engineering services are comprised of core infrastructure, voice engineering, field engineering and system management. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high-profile programs within this community.

Key Responsibilities

• Lead a team of Voice Engineers, providing guidance, coaching, and performance feedback

• Develop and manage team schedules, workload, and resource allocation using ServiceNow

• Manage projects using project management frameworks and methodologies, leveraging tools such as ServiceNow

• Manage projects ranging from simple to complex voice engineering solutions using PMF while collaborating with mission partners

• Oversee project planning, utilize gathered and analyzed technical information, and provide regular project updates

• Configure and manage ServiceNow modules, including Project Management, IT Service Management, Analytics, and Reporting

• Develop and maintain workflows, business rules, and scripts to automate processes and improve efficiency

• Ensure data integrity and accuracy in ServiceNow

• Provide technical reports and status updates to stakeholders, including customers, management, and team members, via ServiceNow and Microsoft PowerPoint

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Required Education, Experience, & Skills

We are seeking an experienced IT Program Manager with a Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Engineering) and a minimum 11 years' of experience in voice engineering, project management, or a related field with the following criteria:

• Strong understanding of project management principles and methodologies, including Waterfall

• Expertise in ServiceNow and cloud-based technologies while completing projects on time and within budget.

• Excellent communication, leadership, and collaboration skills

• Proficient in ServiceNow, including modules, workflows, scripting, analytics, and reporting

• Experience with voice engineering technologies, including IP telephony, contact centers, and unified communications

• Proficient in Microsoft PowerPoint, with ability to create clear and concise presentations

Preferred Education, Experience, & Skills

• Experience managing large enterprise projects
• Familiarity with service catalogs, IT Gateways, PET, AutoCAD
• Strong track record of understanding and interest in current and emerging technologies
• Technical knowledge of voice infrastructure
• Expertise and knowledge in first article and life cycle engineering

• Project Management Professional {PMP)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) for ITSM, HRSD, or ITOM
• •Information Technology Infrastructure Library (ITIL)

Pay Information
Full-Time Salary Range: $146670 - $249330

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Salary : $146,670 - $249,330