Field Service Tech III [onsite]

Job Description
This job is fully onsite at our Cedar Rapids, IA location

We are seeking a highly skilled and experienced Field Service Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our customers' computer systems, software, and equipment in the field. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Provide technical support for PC hardware and software, mobile devices, and multifunction devices to ensure optimal performance and troubleshoot issues
• Possess in-depth knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting, to provide expert-level support to customers and internal teams
• Develop and deliver training programs to users on new software and systems, including Office 365 and Windows 11, to ensure effective utilization
• Manage and close tickets within approved Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues
• Maintain accurate asset inventory and ensure accurate records to support business operations
• Provide exceptional customer service through face-to-face and over-the-phone interactions, and develop strong relationships with customers to drive satisfaction and loyalty.

Required Education, Experience, & Skills

• High School Diploma, 2 years work experience and 2-3 years customer service experience.
• Experence working in customer service to onsite and remote customers
• In-depth knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting

Preferred Education, Experience, & Skills

• Advance Technicial Troubleshooting Skills
• Advance Customer Service Skills

Pay Information
Full-Time Salary Range: $52108 - $83373

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Salary : $52,108 - $83,373