What are the responsibilities and job description for the Enterprise Service Delivery Manager position at BAE Systems?
Job Description
Coordinates the provisioning of information technology services, development of service plans and policies, delivering of the highest level of operational services, service management, change control, and improvement in service, all to ensure continuous customer satisfaction, cost minimization.
Manages customers, resources (both material and human), and projects and programs related to service delivery. Provides reports to Government management on the performance of Service Delivery, customer complaints, and suggestions on how to improve on service delivery. Provides expertise in project planning, task management, and control; including demonstrated use of project scheduling, cost management, change management, and tracking tools. Performs supervision and direction to ensure quality deliverables are created while managing costs, scheduling, and resources. Collaborates with Senior Government IT Staff, and performs work independently to ensure that project goals and objectives are met. Has direct past experience, which demonstrates interpersonal and business communications skill. Experience with IT Enterprise Service Delivery management and Business Relationship Management, valid within 5 years of a candidate being onboard in the position.
Required Skills and Education The Service Delivery Manager focuses on keeping clients satisfied with the services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. Duties include managing the Tier 1 & 2 helpdesk, providing new services, directing the development and maintenance of the service catalog. Responsibilities include troubleshooting technical issues, ensuring that service agreements get met and assisting with contract renewal. In contrast, working to delivery logistics, manage the inventory to meet customer demands and will analyze risks in the supply chain. This role requires someone who can keep a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.
Preferred Skills and Education ITIL certification.
PMP
HDI certificationAbout BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.