Audio Visual System Administrator Tier 2

Job Description
The Video Teleconference Specialist role will provide onsite support to a Federal Government client in Washington, DC. This role provides support for audiovisual technology (ie Crestron on O365 environment), Video Teleconferencing (VTC), technology for collaboration, meetings, training, and specialized use meeting rooms.
Tier 2 support working to troubleshoot equipment and provide onsite support.

*This is a temporary assignment lasting approximately (4) months.

Required Education, Experience, & Skills

• Bachelor's degree plus 1-3 years experience with Audio Visual over IP or 4-6 years of equivalent work experience specifically in audio and video teleconferencing
• 5 years’ experience supporting audio and video teleconferencing within Microsoft environment
• Knowledge of Crestron Flex for Microsoft Teams Rooms and Microsoft Intune to manage and maintain devices
• Certified in Microsoft 365, focused in Teams or Crestron strongly preferred
• Support DC client onsite

Preferred Education, Experience, & Skills
Provide recommendations and support for audio-visual integration projects at client facilities for mission critical and high-visibility command center, conference rooms and meeting spaces.

Provide technical troubleshooting for day to day operations, coordinates vendor repairs, including scheduling with vendors and customers, basic hardware installation and technical system commissioning.

Implements appropriate controls and quality assurance; ensures adherence to client processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.

Knowledge with AV hardware and software within Microsoft environment, integrating new and existing hardware, make Crestron hardware and software updates and patches as well as related hardware to keep AV system current

Keep track of work efforts, time, and products via Jira and ServiceNow ticketing system on a daily basis
Update hardware inventory reports and perform audits of equipment that arrived on site compared to what was documented

Locate and review project SOW to ensure installation is technically accurate

Make minor programming changes to customized code and touch panel files under the direction of an engineer and programmer

Create and maintain VTC documentation

Demonstrate ability to work successfully in a fast-paced and changing environment


Pay Information
Full-Time Salary Range: $64926 - $110374

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20 hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.


About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Salary : $64,926 - $110,374