What are the responsibilities and job description for the IT Field Technician position at BAE Networks?
ABOUT BAE NETWORKS
BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology infrastructure. Our team is collaborative by nature — we rely on each other, communicate openly, and take shared ownership of the work we deliver to our clients.
THE ROLE
As a Field Technician, you'll be the person our clients see and rely on. You'll be on-site at client locations deploying and supporting network infrastructure, troubleshooting issues, and ensuring their environments run the way they should. The technical work matters, but so does how you show up — how you communicate with a client, how you keep them informed, and how you leave them feeling confident in BAE Networks.
This is a role for someone who takes pride in both the quality of their technical work and the quality of their client relationships.
WHAT YOU'LL BE DOING
• Deploying and configuring new computers and workstations for end users, including software setup, account configuration, and user orientation
• Installing, configuring, and maintaining routers, switches, firewalls, and wireless access points at client sites
• Troubleshooting LAN/WAN connectivity and network performance issues through to resolution
• Deploying structured cabling, patch panels, and rack systems
• Supporting Windows Server, Active Directory, and Microsoft 365 environments
• Communicating clearly with clients throughout every visit — setting expectations, explaining work performed, and following up as needed
• Responding to service tickets and on-site dispatches within defined SLA windows
• Documenting configurations, time, and work outcomes thoroughly in our ticketing system
• Collaborating with the internal team to escalate and resolve complex issues
• Supporting new client onboarding and infrastructure deployment projects
WHAT WE'RE LOOKING FOR
• 1 years of hands-on IT or network field technician experience
• Solid understanding of TCP/IP, DNS, DHCP
• Experience with Fortinet products (firewall, switch, APs) — equivalent experience with other platforms is welcome
• Proficiency with Windows Server and Microsoft 365 environments
• Experience with IP-based phone systems
• Strong client-facing communication skills — you can explain technical issues clearly to non-technical people and leave clients feeling taken care of
• Comfortable working independently in the field while staying closely connected to the team
• Valid Michigan driver's license; ability to travel to client sites throughout the Metro Detroit region
• Ability to work in varied physical environments and lift up to 50 lbs
NICE TO HAVE
• Experience in a managed service provider (MSP) environment
• Familiarity with ConnectWise or similar PSA/ticketing platforms
WHAT WE OFFER
• Competitive salary based on your experience
• Medical, Dental, and Vision insurance
• 401(k)
• Paid Time Off and paid holidays
• Employer-provided tools and equipment
• A collaborative team that supports each other and takes the work seriously
Salary : $45,000 - $60,000