What are the responsibilities and job description for the Landscape Maintenance Account Manager position at Badger State Maintenance?
Summary:
The Landscape Account Manager is a full-time, year-round position that is responsible for delivering exceptional client experience, retention, revenue growth through enhancement sales & management of your production teams.
The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. A working knowledge of landscape construction, horticulture, and maintenance operations is preferred.
Role and Responsibilities:
Client Management
- Serve as main point of contact for your book of business.
- Build Strong, long term relationships with clients through our standardized client communication process.
- Conduct regular property walks & Garden Score Card process.
- Proactively address client concerns and ensure high satisfaction and retention.
- Manage Contract renewals, ensuring accuracy in scope, pricing and expectations.
- Provide professional, timely communication with clients regarding schedules, progress updates, and next steps including BSM’S “FRIDAY FOLLOW UP”
Enhancement Sales & Revenue Growth:
- Identify, propose and close enhancement opportunities across your accounts.
- Develop seasonal, long-term property improvement plans for clients.
- Prepare and present proposals through LMN Operating Software.
- Consistently meet enhancement sales goals targeting 50% of your base book of business.
- Maintain an active pipeline of enhancement opportunities and follow through to close.
Documentation & Job Tracking
- Following Sales Close-out Process to ensure timely invoicing & customer satisfaction.
- Prepare and distribute project Hand-off's for Enhancements to Production Managers.
Maintenance & Enhancement Coordination
- Walking Clients Sites and identifying site needs & Enhancements.
- Complete BSM’S Quality Counts Scorecards.
- Help hold production accountable to contract standards.
Culture & Consistency:
- Understands BSM’s culture and promotes our mission of the leading outdoor living company in southern WI.
- Follow client communication plan.
Winter Operations Support
- Route Manager Duties include Assist with snow operations, coordination, including route scheduling, communication, and timesheet approvals for specific route.
Job Requirements
- Motivated with a professional growth mindset.
- Valid driver’s license
- Strong verbal and written communication skills.
- Excellent organizational and time management skills.
- Ability to lead, motivate, and manage a team in physically demanding outdoor conditions.
- Ability to perform physically demanding tasks such as shoveling, lifting, and operating lawn and snow-removal equipment for extended periods.
Job Benefits:
- Late model take-home truck.
- Company issued computer & cell phone.
- IRA retirement plan with 3% company match.
- 3-Weeks paid time off per year.
- Enhancement Bonus Program
Bonus & Commission Structure:
- Renewals signed paid out at 1% of contract value for that fiscal year (both MN & Snow)
- If 95% retention is hit, an additional .5% to be paid out.
- Enhancement Sales
- Paid out at 3% for the first $250,000.
- Paid out at 4% for anything $250,000
Pay: $65,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
Salary : $65,000 - $95,000