What are the responsibilities and job description for the Service Manager position at Badger Heating & Air Conditioning?
HVAC Service Manager
Service Manager position is the Manager of the "Day to Day" operation of the Service Department, Technicians, and Customer interface. Pay rate based on experience. Customer Service is a premium and "Do More Than The Customer Expects" is our motto. Positive attitude and willing to adapt to our business model and customer expectations. If you are looking for a career with a well established HVAC contractor please submit your resume and apply. Job duties include the following.
Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Delivering prompt, professional solutions for customer inquires
- Working to meet immediate goals of customer interaction
- Hiring, training and managing customer service staff in best consumer service practices
- Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
- Suggesting improvements to customer service to higher management and staff
- Implementing improvements to customer service
- Manage Technician training and certifications
Job Type: Full-time
Pay: $35.00 - $45.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- HVAC: 1 year (Preferred)
License/Certification:
- EPA Certification (Preferred)
Work Location: In person
Salary : $35 - $45