What are the responsibilities and job description for the Customer Claims Specialist position at Badger Brothers Moving?
Benefits:
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
At Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service.
We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”
What You’ll Do
- Own the end-to-end damage claims process from intake to resolution
- Communicate directly with customers via phone and email to gather details and explain outcomes
- Investigate claims by reviewing photos, mover reports, item values, and condition notes
- Apply logical reasoning and fair compensation standards using our proprietary tools and guides
- Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement
- Track all cases in our internal Claims & Damage Tracker
- Proactively follow up with customers to ensure satisfaction and provide closure
- Represent BBM’s values in every interaction — calm, clear, and solutions-focused
What Success Looks Like
- Fast, fair resolutions that turn a frustrating situation into a positive one
- Satisfied customers who feel heard, respected, and taken care of
- Strong internal documentation and clear, efficient workflows
- Balanced outcomes that protect both customer relationships and company resources
You’re a Great Fit If You:
- Have 2 years of experience in customer service, claims resolution, or logistics support
- Are a confident communicator who can de-escalate conflict and build trust quickly
- Think like a detective — curious, thorough, and calm under pressure
- Know how to balance empathy with fairness — and can “hold the line” when needed
- Prefer a phone call to endless emails and believe in proactive communication
- Are comfortable navigating spreadsheets, photo evidence, and CRM tools
- Take pride in turning a tough moment into a great customer service story
Bonus Points For:
- Experience in the moving industry, insurance claims, or household goods logistics
- Familiarity with depreciation, item valuation, or repair coordination
- A natural ability to ask the right questions, read between the lines, and make smart calls
- An obsession with organization and clean recordkeeping
Why Work With Us
- A high-integrity, fast-growing company where doing the right thing isn’t optional
- Competitive pay and room for growth
- Full training on our claims philosophy, resolution tools, and service standards
- A supportive team that’s passionate about being the best in the business
- A chance to make a real impact — not just process tickets
Salary : $25