Personal Injury Department Manager

Personal Injury Manager Job Description

Bader Law is Atlanta's fastest growing law firm. Located in the heart of Buckhead, we serve all of the metro area in both Personal Injury and Workers' Compensation law. We seek every day to live our mission of inspiring hope and empower people- one client, one family, one community at a time.

The person for this job is passionate about coming to work for an organization that is making a difference with clients and our communities. A person who enjoys the thrills of working in a fast-paced environment with a diverse group of people. The person for this job is exceptional both on & off the job, carries the brand to friends and family, and lives by our core values.

A successful Personal Injury Manager uses independent judgment and looks at the larger picture to manage firmwide initiatives that help achieve long-term goals.

Responsibilities and Expectations

• Participates in the hiring and training of the departmental nonlegal production team. 

• Supervise and manage the Personal Injury Captains.
• Maintain relationships with Personal Injury production team and attorneys.
• Collaborate with the Director of Operations to sustain, promote, and grow the department. 
• Develop, recommend, and administer policies, procedures, and processes in support of departmental operations and goals.
• Implement and monitor compliance with approved policies, procedures, and processes.
• Collect and analyze a variety of data and information.
• Perform statistical analysis and summarize findings in applicable reports or other communication mediums.
• Develop goals and initiatives to assist with the firmwide goals.
• Evaluate company processes and procedures to solve issues within them. 
• Collaborate with other departments as needed. 
• Ensure business operations are implemented based on the firm’s established procedures.
• Maintain regulatory records and paperwork and departmental compliance. 
• Handles discipline and separations of team members with direct support and collaboration with Human Resources. 
• Projects a positive image of the organization to the team members, clients, and community.

Required Skills/Abilities: 

• Exceptional verbal and written communication skills
• Excellent organizational skills and attention to detail. 
• Ability to prioritize and delegate tasks. 
• Excellent speaking and presentation skills. 
• Ability to create and present ideas in a variety of formats. 
• Ability to maintain confidential records. 
• A positive attitude and professional manner.

Education and Experience:

• Bachelor’s degree required.
• Minimum of five years of related experience required, with supervisory experience preferred. 
• Knowledge of the philosophy, mission, leadership needs, and planning requirements of the organization preferred.

Monthly KPI’s: 

• Department monthly demand goal attained (10% of active caseload).
  1. Reviewed weekly but reported monthly.
• Department monthly settlement goal attained (7% of active caseload).
  1. Reviewed weekly but reported monthly.
• Biweekly 1:1 with each PI department captain.
• Settled cases are disbursed and closed within 30 to 45 days.