What are the responsibilities and job description for the Recovery Agent position at Backroads Towing & Recovery?
Job Overview
We are seeking a dedicated and skilled Recovery Agent to join our team. The ideal candidate will be responsible for maintaining the truck they are assigned to, transporting units to the auction and effectively communicating with customer to recover outstanding debts. This role requires a strong ability to handle sensitive situations with professionalism and empathy while utilizing various office tools and systems. Bilingual candidates are encouraged to apply, as communication in multiple languages can enhance our customer support efforts. Pay is on a per car basis and subject to differ from the referenced start number. $1,500 pay week is based on a minimum of 20 cars recovered. Must have a valid drivers license and a minimum of 1 year of repossession experience.
Responsibilities
- Analyze account information and identify recovery opportunities.
- Perform data entry tasks accurately to maintain up-to-date records of interactions.
- Utilize office software and computerized systems to track progress and manage accounts.
- Provide excellent customer support by addressing inquiries and resolving issues promptly.
- Demonstrate strong phone etiquette when interacting with customers.
- Collaborate with team members to develop strategies for improving recovery rates.
- Maintain confidentiality and adhere to compliance regulations throughout the recovery process.
Experience
- Familiarity with data entry processes and office environments is essential.
- Strong analytical skills to assess account statuses and develop effective recovery plans.
- Excellent communication skills, both verbal and written, are necessary for successful client interactions.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
Join us as a Recovery Agent where your skills will contribute significantly to our mission of providing exceptional service while helping clients resolve their financial obligations.
Job Type: Full-time
Pay: From $1,500.00 per week
Benefits:
- On-the-job training
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
License/Certification:
- Certified Recovery Specialist (Preferred)
Ability to Commute:
- Hephzibah, GA 30815 (Required)
Work Location: On the road
Salary : $1,500