Sr. Revenue Cycle Manager

Sr. Revenue Cycle Manager 💼Location: Remote 🌎Department: FinanceReports to: VP FinanceCompensation: $80,000/yearBuild the Revenue Engine Behind Mission-Driven Care 🚀Backpack Medical Group is seeking an experienced Sr. Revenue Cycle Manager to lead and operationalize our end-to-end revenue cycle across a multi-state behavioral health organization.This is a high-impact leadership role responsible for stabilizing, strengthening, and scaling billing operations that support care delivery to underserved Medicaid populations.You will directly manage a team of 3–4 billing specialists and take full ownership of billing operations — from patient intake through claim resolution, posting, and collections.Mandatory Requirement: Advanced experience with eClinicalWorks (ECW)Strongly Preferred: Behavioral health and Medicaid experienceWhat You'll Accomplish in the First 60 Days 🎯You'll immediately focus on stabilizing and strengthening our revenue cycle infrastructure by:Stabilizing urgent revenue cycle gapsBuilding foundational reporting infrastructure 📊Correcting system mappings and configuration issuesImplementing controls to eliminate:Aged claimsPosting errorsPatient and payer balance backlogsThis role is both strategic and hands-on — ideal for someone who thrives on fixing broken processes and building scalable systems.Ideal Candidate Profile 👤We're looking for a leader who is:A systems thinker who can stabilize complex workflowsHands-on (not purely strategic)Comfortable repairing inefficient or broken processes 🔧Data-driven and audit-orientedHighly organized and detail-obsessedA strong communicator across finance, clinical, and technical teamsPurpose of the Role 🌟This performance agreement outlines expectations and success metrics for the Sr. Revenue Cycle Manager/ Director at Backpack Medical Group.This role is critical to:Strengthening billing infrastructureImproving collections performanceAccelerating cash flow 💰Standardizing revenue cycle operationsSupporting scalable behavioral health services for underserved Medicaid populationsYou will be accountable for end-to-end revenue cycle performance, team leadership, process standardization, and cash acceleration — directly aligning billing performance with organizational growth and mission delivery.Scope of ResponsibilitiesRevenue Cycle Oversight 🔎Provide operational ownership across the full billing lifecycle, including:Eligibility and prior authorization verificationClaim creation, transfer, and submission through eClinicalWorks (ECW)Payment posting, reconciliation, and deposit trackingPatient balance follow-up and payer balance resolutionDenial management and aged accounts recoveryEnsure billing compliance across:Credentialing statusSupervision requirementsCPT / ICD / POS combinationsFee schedule mappingPayer contract termsTeam Leadership & Operational Management 👥Directly supervise and lead 3–4 billing specialistsMaintain productivity standards, quality audits, and KPI accountabilityDevelop and document SOPs and internal controlsManage billing ticket prioritization to ensure timely responses to internal and external inquiriesImmediate Infrastructure & Stabilization (First 60 Days) 🏗️Lead development and operationalization of key infrastructure:Validate payer data across systemsIdentify and correct posting errorsLead team through existing Claim Denial ProjectsEstablish payer portal access across all payersConduct internal systems review and adjust settings:Validate and correct supervision mappingsConfirm POS, payer ID, and fee schedule crosswalk accuracyResolve over-applied postingsClaims Management & Compliance ✅Ensure timely claim submissionValidate coding combinations and billing readiness criteriaTrack denials with documented root-cause analysisCoordinate corrective actions across departments to prevent recurrencePayment Posting & Reconciliation Oversight 💳Cross-check bank deposits and patient payments for posting accuracyPatient & Payer Balance Resolution 📬Monitor patient statement generation and notification workflowsCoordinate balance resolution and write-off processes consistent with policyCredentialing & Provider Lifecycle Alignment 🤝Partner with Credentialing, HR, and Clinical leadership to confirm provider readiness prior to billingTrack supervision changes and effective datesReporting, Analytics & Strategic Initiatives 📈Monitor A/R aging, denial trends, posting lag, and clean claim performanceLead targeted initiatives to reduce aged payer and patient balancesParticipate in strategic billing initiatives including reimbursement testing and workflow optimizationQualificationsSoft Skills 🧠Investigative mindset with strong root-cause problem-solving abilityProven leadership capability with direct team managementExcellent cross-functional communication and stakeholder alignmentResults-oriented and data-driven decision makerMission-aligned with improving access to care for underserved populations ❤️Long-term partnership orientation and commitment to organizational growthHard Skills 💻Advanced eClinicalWorks (ECW) billing experience (mandatory)MS Excel reporting proficiency (mandatory)Payment posting expertiseDenial management and A/R recovery experienceFamiliarity with Waystar, Availity, payer portals, and payment platformsStrong CPT / ICD / POS validation knowledge5 years of healthcare revenue cycle leadership experience with direct reportsBehavioral health billing and Medicaid experience (preferred)Why This Role Matters 🌍This is more than a billing leadership role — it's an opportunity to build operational excellence that directly expands access to behavioral health services.If you're a hands-on revenue cycle leader who thrives in complexity and wants to create scalable systems that support mission-driven care, we'd love to hear from you.Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.

Salary : $80,000