Practice Manager

Backpack Healthcare is redefining pediatric behavioral health through high-quality virtual care. We're hiring a Practice Manager to support a team of clinicians with performance coaching, caseload optimization, and workflow oversight.

✅ What You'll Do

• Serve as the direct administrative manager for a group of clinicians — driving accountability, engagement, and outcomes
  
  
• Coordinate schedules, time-off, and availability to ensure balanced caseloads and appointment access
  
  
• Track KPIs including documentation timeliness, visit volume, no-shows, and billing compliance
  
  
• Conduct regular 1:1s to review performance, coach on time management, and support team success
  
  
• Partner with Clinical Education to support onboarding and supervision milestones for residents/fellows
  
  
• Identify and address attendance or workflow challenges with empathy and professionalism
  
  
• Collaborate with scheduling, credentialing, and patient access to maintain licensure and availability accuracy
  
  
• Support grant-funded initiatives and ensure clinician compliance with related staffing/documentation goals
  
  
• Participate in staffing meetings, policy updates, and initiatives to drive clinician satisfaction and retention
  
  
• Lead performance conversations, initiate PIPs as needed, and advocate for your team using data and insight

🧩 Required Qualifications

• Bachelor's degree in Healthcare Administration, Psychology, Social Work, Business, or a related field
  
  
• Minimum 2 years of experience in practice management, healthcare operations, or provider support
  
  
• Demonstrated ability to manage people — including holding others accountable while maintaining trust and psychological safety
  
  
• High emotional intelligence and communication skills; able to coach with empathy while ensuring standards are met
  
  
• Strong time management and operational thinking; highly organized and comfortable with spreadsheets, dashboards, and process optimization
  
  
• Familiarity with EHR systems, provider schedules, billing cycles, and healthcare compliance standards
  
  
• Experience working in a fast-paced, remote, or tech-enabled environment

⭐ Preferred Qualifications

• Prior experience supporting behavioral health clinicians, especially in virtual or school-based models
  
  
• Familiarity with grant-funded programs, Medicaid/MCO documentation, or clinical residency programs
  
  
• Comfort leading teams in a remote setting using tools like Zoom, Slack, Google Workspace, and shared dashboards
  
  
• Bilingual (Spanish/English) is a plus
  
  
• This is a fully remote role with some flexibility needed for team meetings across Eastern time zones

🌟 Why Backpack

• Fully remote work with flexible scheduling
  
  
• Mission-driven team focused on youth and family behavioral health
  
  
• Collaborative, growth-focused environment
  
  
• Rapidly expanding organization with advancement opportunities