What are the responsibilities and job description for the Practice Manager position at Backpack Healthcare?
🧠 Practice Manager – Behavioral Health (Remote)
Location: Remote
Employment Type: Full-Time
Department: Clinical Operations
Compensation: $60,000 – $70,000 annually
Backpack Healthcare is redefining pediatric behavioral health through high-quality virtual care. We're hiring a Practice Manager to support a team of clinicians with performance coaching, caseload optimization, and workflow oversight.
✅ What You'll Do
Location: Remote
Employment Type: Full-Time
Department: Clinical Operations
Compensation: $60,000 – $70,000 annually
Backpack Healthcare is redefining pediatric behavioral health through high-quality virtual care. We're hiring a Practice Manager to support a team of clinicians with performance coaching, caseload optimization, and workflow oversight.
✅ What You'll Do
- Serve as the direct administrative manager for a group of clinicians — driving accountability, engagement, and outcomes
- Coordinate schedules, time-off, and availability to ensure balanced caseloads and appointment access
- Track KPIs including documentation timeliness, visit volume, no-shows, and billing compliance
- Conduct regular 1:1s to review performance, coach on time management, and support team success
- Partner with Clinical Education to support onboarding and supervision milestones for residents/fellows
- Identify and address attendance or workflow challenges with empathy and professionalism
- Collaborate with scheduling, credentialing, and patient access to maintain licensure and availability accuracy
- Support grant-funded initiatives and ensure clinician compliance with related staffing/documentation goals
- Participate in staffing meetings, policy updates, and initiatives to drive clinician satisfaction and retention
- Lead performance conversations, initiate PIPs as needed, and advocate for your team using data and insight
- Bachelor's degree in Healthcare Administration, Psychology, Social Work, Business, or a related field
- Minimum 2 years of experience in practice management, healthcare operations, or provider support
- Demonstrated ability to manage people — including holding others accountable while maintaining trust and psychological safety
- High emotional intelligence and communication skills; able to coach with empathy while ensuring standards are met
- Strong time management and operational thinking; highly organized and comfortable with spreadsheets, dashboards, and process optimization
- Familiarity with EHR systems, provider schedules, billing cycles, and healthcare compliance standards
- Experience working in a fast-paced, remote, or tech-enabled environment
- Prior experience supporting behavioral health clinicians, especially in virtual or school-based models
- Familiarity with grant-funded programs, Medicaid/MCO documentation, or clinical residency programs
- Comfort leading teams in a remote setting using tools like Zoom, Slack, Google Workspace, and shared dashboards
- Bilingual (Spanish/English) is a plus
- This is a fully remote role with some flexibility needed for team meetings across Eastern time zones
- Fully remote work with flexible scheduling
- Mission-driven team focused on youth and family behavioral health
- Collaborative, growth-focused environment
- Rapidly expanding organization with advancement opportunities
Salary : $60,000 - $70,000
