What are the responsibilities and job description for the International Freight Specialist position at Backhaul Direct, LLC?
International Freight Specialist
Backhaul Direct is hiring an International Freight Specialist for our International logistics department (licensed NVOCC). We are looking for a motivated person with a self-starter mentality to actively manage our customers' international freight. The International Freight Specialist is primarily responsible for managing import and drayage shipments and ensuring proper processes are followed including problem resolution. The International Freight Specialist will own the full shipment lifecycle from quoting and booking to delivery and billing. We're looking for someone who can work independently, thrives in a fast-paced 3PL environment, and isn't afraid to take initiative.
What You’ll Do
- Process and manage import and/or export shipments, including air shipments when needed.
- Manage end-to-end operations for international ocean, drayage, and occasional air freight shipments.
- Quote international freight for customers across all modes (Ocean, drayage, air), ensuring competitiveness and accuracy.
- Prepare necessary documents for shipments.
- Build and maintain strong working relationships with carriers, customers, and internal teams.
- Collaborate with internal teams including sales, accounting, and customer support.
- Track and trace shipments, proactively resolving any issues or delays.
- Utilize CargoWise to manage freight details, documentation, and billing.
- Ensure customer needs are consistently met and assist in resolving inquiries.
- Ensure timely, accurate invoicing and delivery documentation.
- Expedite clearance and delivery to exceed customer requirements.
- Perform load audits and ensure all information is accurate.
- Operate with autonomy while supported by a tight-knit team.
What You Bring
- Bachelor’s degree in business, logistics, supply chain or a related area preferred.
- Minimum 3-5 years of Import/export logistics experience.
- Proven background with ocean freight and drayage operations (air freight is a plus).
- Prior experience in a 3PL/4PL, freight forwarder, NVOCC, International Carrier, or similar international logistics environment.
- Strong working knowledge of CargoWise is a must!
- Familiarity with Excel and general TMS or shipping platforms.
- Maintains an eye for detail and accuracy
- Strong organizational skills to coordinate multiple tasks and projects.
- Ability to adapt quickly, be flexible, and manage change effectively.
- Technologically savvy and able to learn new software programs quickly.
- Knowledge of principles and methods for moving goods by air, sea, or road, including the relative costs and benefits.
- Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade desired.
- Proven ability to contribute to a dynamic, high-energy team with varying levels of experience.
- Comfortable working independently and making decisions under pressure with minimal supervision.
- Strong communicator with a high attention to detail and accountability.
Why Backhaul?
- Competitive salary Commission
- Nonexistent dress code.
- Casual but driven culture – work hard, play hard.
- Robust benefit package: medical, dental, vision, life, disability, 401k match, PTO, and paid holidays.
- Growth-oriented company with internal mobility for high performers.
- Leadership that values ownership, flexibility, and results.
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.