Lead Chiropractic Assistant/Assistant Manager

About Us

Founded in 2002, BackFit is a premier multi-specialty integrative health organization with 10 locations across the greater Phoenix metropolitan area. We specialize in physical medicine, chiropractic care, physical therapy, and non-prescriptive medical pain management.

To provide an even more holistic and comprehensive healing experience for our patients, we are expanding our service offerings and looking for passionate, Chiropractic Assistant to join our growing multidisciplinary team.

Core Qualifications

• Leadership & Team Mentorship: A proactive approach to guiding clinic staff, optimizing daily workflows, and setting a positive, patient-first tone for the entire front-desk team.
• Advanced Communication: Outstanding interpersonal and verbal communication skills, adept at handling escalated patient inquiries, patient education, and cross-departmental coordination.
• Operations Management: Exceptionally organized with a sharp eye for detail, specializing in schedule optimization, real-time doctor-patient flow management, and administrative accuracy.
• Chiropractic Expertise: Strong, specialized foundational knowledge of the chiropractic field, clinical intake protocols, and wellness-centered patient advocacy.

Key Responsibilities

• Clinic Operations & Patient Flow: Oversee daily appointment schedules to maximize efficiency, managing real-time status updates for doctors and mentoring staff to keep the clinic running seamlessly.
• New Patient Onboarding & Leadership: Spearhead new patient orientations, set clinical expectations, and serve as the primary escalation point for patient questions to guarantee a five-star onboarding experience.
• Care Advocacy & Conversion: Lead patient education initiatives regarding the long-term benefits of chiropractic care, actively promoting clinic services, care plans, and wellness product recommendations.
• Clinical Oversight: Oversee accurate collection of patient vitals, detailed medical histories, and comprehensive intake assessments across the front and back office.
• Administrative Administration & Quality Control: Maintain pristine patient records, audit follow-up communication workflows, and implement robust tracking systems for patient referrals and retention.
• Financial Oversight & Insurance Management: Guide patients through complex insurance verifications, resolve billing inquiries, and oversee daily payment processing and front-desk financial reconciliation.

Founded in 2002 by a brother-sister chiropractic team, BackFit is a family-oriented, premier multi-specialty integrative health organization with 10 locations across the greater Phoenix area. Our founders remain deeply involved, fostering a supportive culture supported by an incredible staff. We specialize in physical medicine, chiropractic care, medical care, and non-prescriptive medical pain management. To provide an even more holistic healing experience, we are expanding our services and seeking passionate, team member to join our growing multidisciplinary family.