Host - Delarosa San Ramon

Delarosa is an all-day Roman-style pizzeria known for its thin, crispy pizzas, seasonal small plates, craft cocktails, and lively communal spirit. With roots in the Marina and vibrant locations throughout the Bay Area, it’s a casual, social destination where friends, families, and colleagues gather for lunch, happy hour, and dinner. Built on European-inspired hospitality, Delarosa is energetic, unpretentious, and perfect for people who thrive in a friendly, buzzy environment.

General Job Description

The Host plays a key role in shaping the guest experience from the moment guests arrive. This position is responsible for greeting and seating guests, managing reservations and waitlists, handling phone inquiries, and supporting overall front-of-house flow. Hosts create a warm, memorable, and one-of-a-kind experience through thoughtful hospitality, clear communication, and strong situational awareness.

This role works under general supervision while exercising initiative and independent judgment in guest-facing situations. Additional duties and tasks may be assigned by management as needed.

Job Activities

• Participate in daily pre-meal lineups with team members and management
• Complete pre- and post-shift side work, including preparing host books and identifying VIPs and regular guests
• Demonstrate impeccable phone etiquette and manage incoming calls with professionalism
• Greet, engage, and converse with guests in a warm, confident, and friendly manner
• Build genuine guest relationships through thoughtful, intuitive hospitality
• Manage seating flow and understand restaurant timing and pacing
• Assist with reservation management and demonstrate working knowledge of OpenTable
• Perform reservationist duties as needed
• Handle guest concerns or dissatisfaction with grace and professionalism
• Maintain open and proactive communication with management and teammates
• Demonstrate confidence, poise, and professionalism when interacting with guests
• Lift objects up to 25 lbs and traverse stairways multiple times throughout a shift

Qualifications & Availability

• Must have night time availability, including weekends and holidays
• Previous customer service experience preferred (restaurants, hotels, hospitality, or sales)
• Strong people skills, outward energy, and the ability to multitask in a fast-paced environment
• Genuine interest in hospitality and guest satisfaction

Certifications

• Food Safety and RBS certification required
• If not currently certified, employee must complete certifications within 30 days of hire

Responsibility

• Guest satisfaction through authentic, genuine hospitality

Physical Job Requirements

The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:

• Remaining in a stationary position up to 80% of the time
• Frequently lifting and moving boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs
• Working outdoors on patios in varying weather conditions
• Exposure to hot kitchen areas and walk-in refrigerators or freezers

Compensation & Benefits

• Tips
• 100% employer-paid health insurance for employees averaging 26 hours/week
• Employee portal for paystubs, W-2s, and benefits access
• Transportation and commuter benefits
• Group gym membership rates
• Career development opportunities
• CalSavers retirement program
• On-Demand Pay

Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.

Pay: From $19.18 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $19