Senior Human Resources Manager

About the Role:

The Senior Human Resources Manager in the Hospitality industry plays a pivotal role in shaping and executing the human capital strategy to support business growth and operational excellence. This position is responsible for leading HR initiatives that enhance employee engagement, talent acquisition, retention, and development across multiple locations or departments. The role requires a strategic mindset to align HR practices with organizational goals while ensuring compliance with labor laws and industry regulations. The Senior HR Manager will serve as a trusted advisor to senior leadership, providing insights and solutions to complex workforce challenges. Ultimately, this role drives a positive workplace culture that fosters diversity, inclusion, and high performance, contributing directly to the company’s success and reputation in the hospitality sector. This position requires consistent on-site presence (Monday- Friday).

Minimum Qualifications:

• At least 7 years of progressive experience in human resources management, preferably within the hospitality industry.
• Strong knowledge of labor laws, employment standards, and HR best practices relevant to the hospitality sector.
• Proven experience in talent acquisition, employee relations, and performance management.
• Excellent communication, leadership, and interpersonal skills.

Preferred Qualifications:

• Professional HR certification such as SHRM-SCP, SPHR, or equivalent.
• Experience working in a multi-site or multi-unit hospitality environment.
• Demonstrated success in leading diversity, equity, and inclusion initiatives.
• Proficiency with HRIS systems (ex. ADP Workforce Now) and data analytics tools.

Responsibilities:

• Develop and implement comprehensive HR strategies and initiatives aligned with the overall business strategy of the accommodation and food services sector.
• Oversee the recruitment process to attract, hire, and retain top talent, ensuring a seamless onboarding experience.
• Manage employee relations, conflict resolution, and disciplinary procedures to maintain a productive and respectful work environment.
• Lead performance management programs, including goal setting, evaluations, and professional development plans.
• Ensure compliance with all relevant labor laws, health and safety regulations, and industry standards.
• Collaborate with department heads to identify training needs and coordinate learning and development programs.
• Analyze HR metrics and prepare reports to inform leadership decisions and improve HR processes.
• Champion diversity, equity, and inclusion initiatives to build a welcoming and supportive workplace culture.
• Manage compensation and benefits programs to ensure competitiveness and employee satisfaction.
• Supervise and mentor HR team members, fostering their professional growth and ensuring high-quality HR service delivery.

Skills:

The Senior Human Resources Manager utilizes strong leadership and communication skills daily to influence and collaborate with diverse teams and senior executives. Analytical skills are essential for interpreting HR metrics and making data-driven decisions that improve workforce planning and employee engagement. Expertise in conflict resolution and employee relations ensures a harmonious workplace and effective handling of sensitive issues. Knowledge of labor laws and compliance requirements is applied consistently to mitigate risks and uphold ethical standards. Additionally, proficiency in HR technology streamlines processes such as recruitment, performance management, and reporting, enabling the HR team to operate efficiently and strategically. Occasional extended hours may be needed during audits, reporting and recruitment deadlines, or peak seasons.