Manager

The Manager is the strategic leader of the cafe and catering operations. You are responsible for the total guest experience, the professional development of the staff and the financial performance of the business. You will work closely with the Owners to translate their vision into daily excellence, ensuring that our high standards and community focused service are met every single day.

Key Responsibilities

• Beverage Excellence: Oversee the coffee program, including espresso making, maintaining equipment, and ensuring all specialty drinks meet our standards for flavor
• Team Leadership: Assist in training, supervising front of house staff, fostering a culture of professional decorum and supportive mentorship.
• Customer Relations: Act as a primary point of contact for guests, building relationships with our “extended family” of regulars and resolving any service issues with grace.
• Operational Oversight: Directing daily workflow and inventory management
• Catering Coordination: Assist ownership in managing catering inquiries and organizing the front of house logistics for pickup orders.
• Quality and Cleanliness: Ensure the cafe floor, pastry cases and barista stations are pristine, organized, and compliant with all health and safety regulations. As well as maintain a rigid schedule for the Cafe inside and out.
• Growth and Marketing: Identify opportunities to increase sales through social media engagement as well as weekly/monthly specials.
• Reporting: Provide weekly updates to ownership regarding sales trends, inventory fluctuations, and staffing needs.
• Knowing Inventory, Pars, able to update/manage POS for accurate pricing/menu availability.

Team Development and Culture

• Recruitment and Training: Hire staff who share a passion for hospitality. Create a mentorship environment that encourages long-term growth.
• Professional Standards: Uphold a culture of extreme professionalism, cleanliness, and mutual respect. Manage performance reviews and disciplinary actions with transparency.

Community and Guest Relations

• Relationship Building: Foster the “extended family” atmosphere our regulars expect, ensuring every guest feels recognized and valued.
• Problem Solving: Lead the team in resolving guest concerns with a focus on long term loyalty and brand reputation.

Qualifications

• Experience: 4 years of management experience in a high standard hospitality environment is preferred but, not necessary
• Education: A degree in Hospitality Management or Culinary Arts is preferred but, not necessary
• Technical Skills: Proficiency in POS Systems, inventory tracking, and basic cash handling
• Attributes: High emotional intelligence, a “no task is too small” attitude, and the ability to remain calm under the pressure of a Saturday Morning rush.
• Flexible Availability: While most shifts are consistent, the ability to occasionally cover opening shifts as needed is required to ensure smooth morning transitions.
• Able to lift 50 lbs. and go up and down stairs

Work Environment and Benefits

• Daytime Schedule: Primarily breakfast and lunch hours, allowing for a consistent work-life balance
• Work week Wednesday - Sunday; Weekends are required; Morning Shifts. Occasional Monday and Tuesday will be required depending on work load; Overtime pay applies
• Professional Growth: Work closely with the owners in an environment that values professional advancement and operational excellence.
• Community Connection: Become a key figure in a local business deeply rooted in the Millbrook community.
• 1 week paid vacation after 1 year - Vacation will align with ours closing unless otherwise approved.

Pay: $21.00 - $23.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $21 - $23