What are the responsibilities and job description for the Operations Associate position at Babcock Financial?
Overall Function:
The Operations Associate specializes in client service and supports the operations team as they focus on building the practice and client relationships. The Operations Associate also ensures the continuation of an efficient, effective, and organized office. Specific responsibilities may include but are not limited to:
General Administration & Calendar Management
- Maintain calendars and email for the firm
- Manage firm’s main phone line and schedule meetings/phone calls when needed
- Coordinate meals for client/team meetings as needed
- Maintain office supplies for office and the team
- Process incoming/outgoing mail and FedEx packages
- Investment Administrative Operational Support
- Open new investment accounts
- Servicing existing clients
- Process trusted contact/Power of Attorney paperwork
Client Data Management
- Address changes, phone and email address updates, name changes, beneficiary changes, information sharing, merging duplicates, dead filing and marking deceased, household updates due to life changes
- Process address verifications from home office
- Send invitations to client website
- Process agent rep changes
- Conduct routine CRM maintenance
- E-file completed cases once finished
Qualifications
• Ability to direct, prioritize, demonstrate initiative, and good judgement
• Strong time management and organizational skills
• Process and structure-oriented with exceptional follow through
• The ability to work independently and collaboratively within a team structure
• Excellent interpersonal, technical, written and verbal communication skills
• Display a high level of professionalism and a warm and friendly demeanor
• Demonstrate ambition, self-confidence, innovative thinking and problem-solving skills
• Exemplify trustworthiness and be able to hold all client information confidentially
Education and Experience
- Bachelor’s degree or higher preferred
- FINRA series 7, 66 (or combination 65, 63) preferred
- Professional office experience, preferably in the financial services industry
- Life/health insurance, investment licensed a plus, or willing gain licensing within first six months of employment
- Must be adept in technology and able to learn new software quickly (Microsoft Office products, Zoom, Slack, CRM, NetX360)
Compensation and Benefits
- Base Salary: $53,000 - $58,000, commensurate with experience with quarterly bonus potential.
- Medical, dental, and vision benefits package
- 401k retirement benefits with employer match
- Paid time off and holiday pay
- Professional development opportunities
How to Apply
To apply for this position, please submit a current resume and cover letter detailing your qualifications and interest to christine.sandoval@nm.com. No phone calls, please.
Position is open until filled.
Salary : $53,000 - $58,000