IT Systems Engineer

Position: Software Systems Engineer 

Department: IT 

Reports To: System Architect Manager 

Salary Type: Exempt 

Location: Philadelphia, PA Hybrid 4 days in office 

Make a greater impact at Bonduelle Americas! 

Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.  

Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.  

Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet’s resources while providing healthy plant-based products to millions of consumers around the world. 

Position Summary: 

This position is responsible for defining the vision and strategy for Factory/Plant automation that will allow us to modernize and consolidate IT infrastructure across all plants, automate workloads, and pursue next-generation innovation. The engineer will need expertise in IT Systems and strategy, design, development, and implementation of large-scale projects, with a secure design, and in the cloud or on-premise. Experience with a firm grasp of emerging technologies, platforms, and applications, and the ability to customize them to help our business become more secure and efficient. Extensive knowledge of FAS maintenance, and advanced industry knowledge on Security are key to keeping us on the cutting edge. 

The individual in this position must remain continuously aware of business (plants), technology, architecture, and act as a sounding board to aid in launching creative solutions. The incumbent works closely with customers, colleagues, and other stakeholders to direct the identification of system requirements and coordinate the resolution and approval of solutions to identified issues that will improve business processes and support critical business needs. 

Key Responsibilities 

Functional-Infrastructure 

• Install and configure operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks to leverage IT support staff 

• Proactively ensure the highest levels of systems and infrastructure availability 

• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with application teams to implement those fixes 

• Maintain security, backup, and redundancy strategies 

• Participate in the design of information and operational support systems 

• Provide 2nd and 3rd level support 

• Liaise with vendors and other IT personnel to conduct high-level root-cause analysis for service interruption and establish preventive measures 

• Standardize and automate processes and monitoring using scripting 

• Define and implement secure infrastructure solutions between on premise data centers, Factories, and commercial clouds 

• Work closely with the Applications team to ensure standard solutions and technologies are correctly leveraged by the Factory Support Teams 

• Work extended hours as needed including being available for off hours production support 

• Help the Plant engineers and application development team navigate through the right integration environment when choosing the right services 

• Develop new and maintain existing documentation for Infrastructure designs, as well as on-going operational and administrative procedures 

• Work closely with network and cloud engineers to implement IT infrastructure solutions and ensure established processes and policies are adhered to 

• Conduct research as required for new infrastructure technologies, and help develop best practices and patterns to aid in the adoption of new technologies that are appropriate to the company's requirements (especially with Plants) 

• Maintain in-depth knowledge of the organization's technologies and architectures 

• Identify and lead the resolution of highly complex technical problems 

Functional - Factory Automation Support 

• Works with the plant on a daily basis resolving issues by providing technical support to the maintenance department to expedite repairs on challenging breakdowns or tasks as related to IT Infrastructure (both systems and Network) 

• Manages/supports building IT infrastructure for Factory production line installations and/or modifications 

• Reviews new product plans and discusses equipment needs and modifications with Industrial engineers on an ongoing basis 

• Manage the tasks for the Tech Team (EUS) as it relates to fixing issues at Plants 

• Recommends measures to improve production methods, equipment performance, and quality of product to bring the right operational efficiencies 

• Test both IT infrastructure and third party connectivity for vulnerabilities 

• Sustain, update, and manage critical systems to ensure continued availability of business solutions, with accurate results, in order to drive efficient operations 

• Ensure compliance with local, State and Federal agencies 

• Confers with plant and IT management, and other personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines and equipment 

• Troubleshoot equipment and system malfunctions supported by IT systems 

General Management  

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements 

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes 

• Assists project managers, as well as the business facing team especially Plants, with project onboarding 

Qualifications 

• Bachelor's Degree in computer science, information systems, or equivalent experience is beneficial 

• 8 years of hands on experience within IT Infrastructure, Systems Administration, Security Controls, and Networks 

• Strong demonstrated experience within the IT Security Controls on the whole IT landscape (Servers, Network and Application Stacks) 

• Strong Factory Automation with IT systems experience 

• Proven knowledge with Hosting and Storage: Compute (Linux, Windows) Virtualization (VMWare) and FAS systems 

• Solid Cloud experience, preferably in AWS 

• Proven scripting skills (e.g., shell scripts, Perl, Ruby, Python, Powershell) 

• Good verbal and written communications skills 

• Ability to communicate with people at all levels in the organization 

• Ability to interpret a variety of FAS instruments and blue prints including Six Sigma 

• Experience in the food/produce industry or in a CPG environment 

• Five or more years of hands on experience in which one or more of the following occurred: 

• Demonstrated competency in strategic and design thinking with strong abilities in Infrastructure/FAS systems setup 

• Successfully developed and implemented application solutions in new computing architecture environments using new and emerging technologies