What are the responsibilities and job description for the Regional Account Manager position at B5 Recruiting?
Facilities Management Account Manager
Reports to: Head of Operations
Location: Washington, DC
Classification: Full-time, Salary, Exempt
Summary
A Regional Account Manager plays a crucial role in overseeing and managing the relationships
between our company and its clients.
Responsibilities:
- Build and maintain strong relationships with clients to understand their facility management needs and requirements.
- Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and effectively.
- Develop and implement strategic plans for each client account to meet their specific facility management goals.
- Collaborate with clients to identify opportunities for improvement and expansion of services.
- Ensure compliance with contractual agreements and service level agreements (SLAs).
- Ensure all assigned accounts are compliant.
o Site branding appearance
o Site procedures manual
o Employee training and development of Site Leaders
- Conduct regular performance reviews and assessments to ensure service quality and adherence to SLAs.
- Address and resolve issues or conflicts that may arise during the contract.
- Provide regular updates to clients on service performance, key metrics, and any relevant changes or improvements.
- Prepare and deliver comprehensive reports on account status, performance, and recommendations.
- Collaborate with other departments such as operations, sales, and marketing to ensure a cohesive approach to client satisfaction and business growth.
- Identify opportunities for process improvement and efficiency in service delivery.
- Stay updated on industry best practices and trends to enhance service offerings.
- Engage with key stakeholders within client organizations to understand their evolving needs and expectations.
- Foster a positive and collaborative relationship between our company and the client.
Required Qualifications:
- Bachelor's degree in business, facility management, or a related field.
Preferred Qualifications:
- Proven experience in account management, preferably in the facility management industry.
- Strong communication, negotiation, and problem-solving skills.
- Knowledge of facility management practices, regulations, and industry trends.
- Ability to work well in a team and manage multiple client accounts simultaneously.
- Ability to travel outside of home territory for project support, implementation, etc.