Account Manager

Location: Washington, DC
Job Type: Full-Time
Salary: $75,000 - $80,000 per year

About the Role

Striden is seeking an experienced Account Manager to oversee client relationships, support operational excellence, and ensure high-quality service delivery across assigned accounts. This role serves as the primary point of contact for clients and collaborates closely with internal teams to support customer satisfaction, account growth, and service excellence.

Responsibilities

• Build and maintain strong client relationships to understand operational needs and service expectations.
• Serve as the primary point of contact for client inquiries, concerns, and requests.
• Develop and implement strategic account plans aligned with client goals.
• Identify opportunities for service improvements and operational efficiencies.
• Ensure compliance with contractual agreements and service level agreements (SLAs).
• Ensure assigned accounts remain compliant with company and client standards, including:
  • Site branding and appearance
  • Site procedures and documentation
  • Employee training and development of site leadership
• Conduct regular performance reviews and service assessments.
• Address and resolve operational issues and client concerns in a timely manner.
• Provide clients with regular updates regarding account performance, key metrics, and service improvements.
• Prepare and present reports related to account status and operational performance.
• Collaborate with operations, sales, and other internal teams to support client satisfaction and business growth.
• Stay informed on industry trends and best practices to enhance service delivery.
• Build strong relationships with client stakeholders and leadership teams.

Required Qualifications

• Bachelor's degree in Business, Facility Management, or a related field, or an equivalent combination of education and relevant experience.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities and client accounts simultaneously.
• Proficiency with Microsoft Office Suite and business communication tools.

Preferred Qualifications

• Previous experience in account management, facilities management, workplace services, property management, or related operational environments.
• Knowledge of facility management operations, procedures, and industry standards.
• Experience managing client relationships and service delivery programs.
• Ability to travel periodically to support client sites and projects.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• Career Growth Opportunities

At Striden, we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success.