Patient Care Coordinator/Front Office Admin

Patient Care Coordinator/Medical Office Receptionist

This is not just a front desk role. This is the role that helps patients move from interest to action.

At B3 Physical Therapy, the first contact a patient has with us is you. Whether someone calls with questions, fills out an online form, or stops by to learn more, you help them take the next step by booking their evaluation and guiding them through the process with confidence.

We are looking for someone who enjoys speaking with people, feels confident calling leads, following up, and converting inquiries into scheduled appointments, and understands how important patient retention is to successful care.

What You Will Do

Lead Conversion and Scheduling

• Convert new patient inquiries and referrals into scheduled evaluations
• Make timely follow-up calls, emails, and reminders to support plan of care completion
• Respond quickly and professionally to calls, website inquiries, and messages
• Maintain a strong, organized schedule with minimal gaps

Insurance and Payments

• Verify insurance benefits and obtain authorizations
• Explain deductibles, copays, and coverage clearly and respectfully
• Collect payments during check-in and check-out with accuracy and professionalism

Front Office Workflow

• Greet and check in patients with warmth and confidence
• Keep patient information accurate in Stride EMR and Google Workspace
• Communicate with therapists and support staff throughout the day to support smooth operations

Additional Support

• Assist with light marketing and social media tasks when needed

You Are a Strong Fit If You

• Have 1 to 2 years of experience in a front desk or patient care coordinator role
• Feel confident calling leads, guiding conversations, and scheduling new patients
• Can communicate clearly and with compassion, especially by phone
• Are comfortable multitasking phones, scheduling, patient interaction, and documentation
• Have EMR or EHR experience, Stride preferred
• Understand insurance verification and basic PT or healthcare terminology
• Are dependable, organized, and detail focused
• Spanish fluency is a plus, not required

Schedule, Pay, and Benefits

• Full-time
• Monday to Friday
• 8:00 a.m. to 5:00 p.m.
• $20 to $25 per hour based on experience
• Benefits include:
• 401(k) with matching
• 401(k) matching
• Health, dental, and vision insurance
• Paid time off
• Bonus based on performance
• Profit sharing
• Opportunity for advancement
• Training and development
• Company parties
• Free snacks

Why You Will Love Working Here

• Supportive leadership that values personal and professional growth
• Organized systems that help the day run smoothly
• A collaborative team culture where communication is encouraged
• A workplace that feels positive, connected, and genuinely caring
• A role where your contribution directly impacts patient experience and clinic success

What Our Team Says

Working at B3 Physical Therapy truly feels different from any other job I have had. From day one, it was clear that management genuinely cares about your growth, your well-being, and your life outside of work. They take the time to get to know each employee and make sure we are supported every step of the way.

The team here is incredibly tight-knit. Over time, your coworkers naturally become like family. We all collaborate, communicate, and root for each other, which makes every day feel both productive and enjoyable.

One of the things I appreciate most is how organized everything is. Roles are clearly defined, expectations are transparent, and there is always room to grow within the company. Even better, I have never once felt overwhelmed or stressed by my workload. The team is great about sharing responsibilities and making sure no one carries the weight alone.

Working at B3 is not just a job. It is a place where you are valued, supported, and encouraged to become your best self. I am grateful to be part of such an amazing company.

– Sofia Mantilla, Former PCC

Ready To Apply?

If you enjoy connecting with people, supporting patients, and helping them confidently start their care plan, we would love to meet you.

We are currently interviewing.

Apply today.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• How many years of front desk or patient care experience do you have in a healthcare setting?
• Are you familiar with EMR and billing systems? If yes, which ones?
• Do you have experience calling leads and converting them into scheduled evaluations? If so, please explain.

*

Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?

• Do you have any experience or interest in managing social media or contributing to marketing efforts?

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25