What are the responsibilities and job description for the Field Technician position at B1 IT SOLUTIONS?
Job Title: Field Service L2
Location: Northborough MA, North Andover MA and Waltham MA
Contract
Key Responsibilities:
- Provide Level 2 technical support for factory systems, equipment, and end users.
- Perform installation, configuration, and troubleshooting of computers, servers, and network devices.
- Conduct daily system checks for hardware, server, and network performance.
- Monitor and resolve incidents involving network connectivity, VPNs, switches, and wireless access points.
- Maintain accurate inventory of IT hardware and software assets.
- Collaborate with cross-functional teams to resolve technical and operational issues.
- Provide occasional after-hours or on-call support for production-critical systems.
Required Qualifications:
- High school diploma or equivalent, plus 5 years of relevant field service experience, OR
- Associate degree in Computer Science, Electronics, or related field, with 3 years of hands-on experience.
- Strong technical knowledge of Windows OS, servers, networks, and Active Directory.
- Experience with hardware repair, imaging, and system upgrades.
- Familiarity with data backup, software licensing, and security compliance practices.
- Excellent communication, problem-solving, and teamwork skills.
Job Type: Contract
Pay: $22.00 - $27.00 per hour
Experience:
- Field service: 4 years (Required)
- Windows: 4 years (Required)
- Network support: 4 years (Required)
Location:
- Boston, MA 02108 (Required)
Work Location: In person
Salary : $22 - $27