Director of Operations

Director of Operations

B'zoe Care • Greater Seattle Area

Location: Greater Seattle Area — In-Person (Office)

Employment Type: Full-time

Reports To: Executive Leadership; works closely with the Board of Advisors

Compensation: $110,000–$115,000 base salary, with up to $20,000 in annual performance bonus. Full benefits package included.

· Medical insurance (Standard package – 100% covered by B’zoe)

· Dental insurance

· Vision insurance

· 401(k) Retirement Plan

· Two (2) weeks Paid Time Off (PTO)

· Sick time accrual

About B'zoe Care

B'zoe Care is a growing in-home care organization serving families across Washington State. We deliver personalized care that supports independence, dignity, and quality of life for seniors and others who need support at home.

We are in a critical growth stage: strengthening operational infrastructure, scaling responsibly, expanding service lines, and preparing for long-term expansion. We are building an organization that combines compassionate care with operational excellence.

The Role

We're hiring a Director of Operations to build the operational engine that lets B'zoe Care scale without losing the high-touch, mission-driven culture our clients and caregivers count on.

This is a builder's role, not a maintainer's. You will design the systems, install the accountability rhythms, and develop the leadership bench that allow the organization to grow from founder-led operations into a structured, multi-market business. You will own day-to-day operational performance and partner with executive leadership on the long-term plan.

If you've helped a home care, healthcare services, or people-intensive service business move from scrappy growth to professionalized scale, this role is for you.

What You'll OwnOperational Performance

•Run day-to-day operations across all service areas and office locations.

•Design and implement SOPs, workflows, and operational reporting.

•Install leadership rhythms (weekly operational reviews, KPI dashboards, escalation paths).

•Monitor unit economics — staffing utilization, service margins, operational efficiency.

•Identify bottlenecks and drive them out.

Workforce & Team Leadership

•Lead coordinators, supervisors, operations managers, and administrative staff.

•Strengthen caregiver staffing stability through better recruiting, scheduling, and retention.

•Build a middle management layer that reduces founder/executive dependency.

•Coach managers, set clear performance expectations, and create career pathways.

Service Delivery & Client Experience

•Oversee scheduling and service coordination; reduce fulfillment gaps.

•Ensure care plans are delivered accurately and consistently.

•Resolve escalated service issues and improve client responsiveness.

•Support private-pay growth through operational reliability and service quality.

Compliance, Quality & Risk

•Maintain compliance with Washington State licensing and care regulations.

•Own incident reporting, documentation standards, and audit readiness.

•Support Medicaid operational readiness and safeguarding requirements.

•Ensure staff training, credentialing, and quality assurance stay current.

Systems, Data & Process

•Build dashboards and KPIs for service delivery, workforce, recruiting, and compliance.

•Evaluate and improve scheduling, CRM, HR, and care management platforms.

•Use data to drive operational improvement — not just to report on it.

•Build executive and Board-level reporting structures.

Growth & Scale

•Translate company strategy into operational execution plans.

•Build workforce models and operational capacity to support expansion.

•Prepare the organization for new service lines and multi-state operations.

•Present operational performance, KPIs, and strategic initiatives to leadership and the Board on a quarterly basis.

What Success Looks Like in Year One

•Operations run consistently across all locations; service disruptions are rare and quickly resolved.

•Caregiver staffing is materially more stable; scheduling gaps measurably reduced.

•A middle management layer is in place and accountable to clear KPIs.

•Compliance and documentation are audit-ready at any time.

•Executive team is freed from day-to-day operational firefighting.

•Operational profitability improves through better utilization and efficiency.

•The organization is structurally ready to expand into new markets or service lines.

Who You AreExperience

•7 years in operations leadership, with 3 years in a senior operational role.

•Direct experience in home care, home health, healthcare services, staffing, or a similar people-intensive, regulated service business.

•Track record of scaling a service organization from founder-led to professionalized operations.

•Experience building and managing operational teams across multiple locations.

•Strong working knowledge of compliance and regulatory requirements in care services.

•Demonstrated success improving caregiver/workforce stability and service delivery.

How You Work

•Player-coach: comfortable in the weeds and at the strategy table.

•Process- and systems-oriented, with a bias toward installing structure where there is none.

•Data-driven — you build dashboards before you make decisions.

•Strong people leader: you coach managers, you don't just manage them.

•Commercially aware: you understand how operational decisions move the P&L.

•Mission-aligned: care quality is not negotiable, even when efficiency pressure is real.

•Comfortable in a fast-paced, evolving growth environment.

Nice to Have

•Experience with care management platforms and workforce scheduling software.

•Familiarity with care quality frameworks and safeguarding requirements.

•Lean, Six Sigma, or formal operational improvement training.

•Degree in business, healthcare management, operations, or a related field.

•Experience supporting multi-state expansion or operational transformation.

Why B'zoe Care

This is a build role at an established, mission-driven organization at an inflection point. You'll have the autonomy to design the operating model, the executive partnership to make decisions stick, and the opportunity to shape a business that meaningfully improves the lives of clients, families, caregivers, and communities.

If you want to build something durable in a category that matters — we'd like to meet you.