What are the responsibilities and job description for the Customer Service Representative position at B&T USA, LLC?
Position Overview:
B&T USA is seeking a Customer Service Rep to join our Service Team. As the Customer Service Representative, you would be the initial point of contact for any customer who has a question or an issue with a product or service the company sells. Responsibilities include answering inbound phone calls, providing product information and addressing customers’ questions about products and services.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
- Manage large amounts of incoming service calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Assure that established service and quality standards are met daily,
- Maintain work area in a clean, safe, and sanitary manner.
Required Education/Experience
- High school diploma or GED required.
- At least 1 year of related experience preferably customer support experience or experience as a client service representative
- Previous experience in the firearms industry, preferably in a retail gun shop or similar environment.
- Extensive firearms knowledge required.
- Strong phone contact handling skills and active listening
- Customer oriented and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Strong attention to detail, follow through and time management skills.
- Ability to work independently and as part of a team.
- Ability to multi-task, prioritize, and manage time effectively.
- Must meet ATF requirements for firearm possession.
Work Environment:
- Work performed in a fast-paced office and warehouse environment.
- Must be able to access and navigate B&T’s facilities.
Physical Requirements Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
- Required to lift up to 15lbs unassisted.
- Prolonged periods of sitting at a desk and working on a computer.
- Regularly required to sit, stand, bend, reach and move about the facility.
- Specific vision abilities required include close vision and the ability to adjust focus.
Job Type
FT – Hourly
On-site, Monday to Friday - May be required to work after-hours when needed to meet demands
Benefits:
- Company contributes 100% for employee HMO medical option.
- Dental
- Vision
- 401(k) Retirement Savings Plan including a 4% matching contribution
- Disability Plans
- Company paid Life Insurance
- Paid vacation and sick leave
- Paid Holidays
B&T participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
All offers of employment at B&T are contingent upon clear results of a thorough drug and background check.
B&T provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, pregnancy, disability status, protected veteran status, genetic information, sexual orientation, gender identity or expression, marital status or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including advertising, recruiting, interviewing, hiring, placement, accommodations, promotion, termination, job assignments, layoff, recall, transfer, discipline, leave of absence, compensation, and access to benefits and training. All employment decisions are based strictly on job-related qualifications and abilities.
About B&T USA
B&T USA, a Florida-based firearms, suppressor, and accessories manufacturer operating under license of B&T AG SWITZERLAND, which was founded in 1991 as a designer and manufacturer of the industry’s most advanced suppressors. Under the leadership of Karl Brügger, B&T AG has evolved into a world leader in the design, manufacture, and sale of the most technologically advanced, high-performance weapons systems in the world used globally by police, special forces, elite military units and private citizen consumers.
B&T USA and all our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for creating innovative solutions.