Account Manager

Overview

Welcome to B&T Building Services!

At B&T Building Services, we believe in more than just cleaning buildings we believe in improving lives. For over 30 years, we’ve proudly operated as a family-owned company, and we strive to treat every team member like part of the family.

Our mission is to improve the lives of our team members and the communities we serve in. We’re committed to creating a workplace that’s safe, respectful, and supportive, where everyone has the opportunity to grow and thrive.

Our Core Values Guide Everything We Do

• Honesty in all our interactions
• Safety for our team and the environments we maintain
• Quality in our work and service delivery
• Professionalism in how we present ourselves and support our clients
• Open communication that builds trust and fosters collaboration
  
  

We are proud to be an equal opportunity employer, offering employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We offer competitive wages that exceed federal and state minimums, with the opportunity for annual raises based on performance.

Our full-time team members also enjoy a comprehensive benefits package, including health, vision, and dental insurance (as outlined by the ACA), a 401(k) retirement plan with a 4% company match, and profit-sharing opportunities.

We’re excited to have you join us and we look forward to building something better together.

WHY JOIN US?!

• Being a part of a team
• Great place to work
• Friendly atmosphere
• Flexible schedules
  
  

Job Skills / Requirements

Pay: $24.00 per hour

Schedule: Monday – Friday | 10:00 AM – 6:00 PM

Hours: 40 hours per week

Location: Bradford, PA

Looking for a team that always has your back?

Come check us out and see what we have to offer while becoming part of a team that values leadership, accountability, and making a difference. We are seeking an Account Manager to oversee janitorial operations across multiple buildings within a single client location. This role is ideal for a dependable individual who takes pride in delivering exceptional service, building strong client relationships, and leading teams to success.

Responsibilities

The Account Manager is responsible for ensuring quality assurance and adherence to company standards through effective management and development of field employees across assigned buildings. This individual will oversee daily operations, staffing, client communication, and overall account performance while upholding B&T's purpose statement:

"To improve the lives of our team members and the communities we serve."

ACCOUNT MANAGEMENT

• Ensure all assigned buildings are cleaned according to the contracted schedule and service expectations.
• Serve as the primary point of contact for the client and maintain strong, professional relationships.
• Follow Standard Operating Procedures (SOPs) for conducting quality control inspections and completing quality review reports.
• Maintain accurate account documentation, including contact information, scopes of work, supply inventories, and inspection records.
• Implement SOPs for account setup and ongoing account management, including follow-up visits and service reviews.
• Monitor budgets and expenses to meet profitability goals while maintaining service excellence.
• Ensure a safe work environment and compliance with all company safety policies across all assigned buildings.
• Proactively address client concerns and resolve service issues in a timely and professional manner.
• Complete and pass CSS training provided by BSCAI within the first 30 days of employment.
  
  

PERSONNEL MANAGEMENT

• Train custodial team members to perform their duties effectively, efficiently, and safely in accordance with the B&T Training Program.
• Conduct employee coaching sessions and performance reviews to maintain high-quality standards.
• Interview candidates, recommend hiring decisions to HR, and manage employee disciplinary actions and terminations when necessary.
• Coordinate staffing and scheduling to ensure adequate coverage across all assigned buildings.
• Foster employee engagement and promote a positive team culture focused on accountability and continuous improvement.
• Ensure team members adhere to all safety guidelines and company policies.
  
  

MEASURES OF PERFORMANCE

• Ensure assigned buildings consistently receive "Good" to "Excellent" scores on Quality Control assessments.
• Meet established goals related to quality inspections, employee visits, client touchpoints, and operational metrics.
• Resolve account issues promptly to minimize client complaints and maintain high levels of customer satisfaction.
• Monitor and manage account budgets, including labor, equipment, and supply expenses.
• Demonstrate strong leadership and the ability to develop high-performing teams.
• Exhibit excellent organizational skills and the ability to work independently while managing multiple priorities.
  
  

Skills, Knowledge, And Abilities

• Ability to identify, prioritize, and resolve operational challenges while effectively implementing company policies and procedures.
• Strong leadership, interpersonal, and relationship-building skills.
• Excellent written and verbal communication skills with both clients and team members.
• Ability to assess and maintain cleaning quality standards in accordance with contractual requirements.
• Strong planning, organizational, and time management skills.
• Self-motivated with the ability to work independently and make sound decisions.
• Proficiency with basic computer applications and mobile technology.
• Flexibility to adjust schedules as operational needs require.
  
  

Physical Requirements

• Must be able to
  
  

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan