Sales and Customer Service Associate

JOB SUMMARY

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for the Bünda brand. We are looking for organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. The responsibilities and duties of this position described here are representative of those a Front Desk Associate must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

• Provide high-level customer service and hospitality to clients
• Maintain a positive attitude and take initiative
• Greet, assist and check in clients
• Provide support to the Bünda instructors so they are set up for a successful class
• Handle studio membership database, register new clients, receive membership payments and maintain client base
• Extremely knowledgeable of the Bünda program andthe ability to respond to clients’ questions.
• Maintain knowledge of Bünda’s memberships and class packages
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Assist with the training of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep, including cleaning of exercise equipment (stations, Stairmasters, weights), floors and mirrors
• Bathroom and changing room cleaning
• Assist the Studio Manager in daily studio tasks and projects as assigned

REQUIREMENTS:

• Must have outstanding customer service and problem-solving skills
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Willingness to initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Responding to clients’ requests with a can-do attitude.
• Cooperative manner with an optimistic attitude.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.
• Friendly and professional phone, email and text etiquette
• Superior organizational skills
• Have an eye for detail and care for the studio's appearance and cleanliness.
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.
• Work as a cohesive team with all Bünda's staff members to ensure efficiency and effectiveness.
• Minimum age of 18 years.

PHYSICAL REQUIREMENTS:

• Must be able to work in a fast-paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry 40lbs

Job Type: Part-time

Pay: $17.50 - $23.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $18 - $23