What are the responsibilities and job description for the Front Desk Coordinator - Medical Spa position at B Medical Spa & Wellness Center?
Company Description
B Medical Spa & Wellness Center is committed to helping individuals achieve their best selves, fostering confidence through services designed to help clients look and feel their best. Located in San Diego’s Banker’s Hill neighborhood across from Balboa Park, we operate under the guidance of Board-Certified Physician Dr. Nadine Haddad. Our offerings include a wide range of specialized treatments, such as facial aesthetics, weight loss programs, hormone replacement, laser treatments, injectables, medical-grade skincare, and evidence-based anti-aging treatments. We combine aesthetics and wellness to deliver personalized care and transformative results.
Hiring Role
We’re looking for a Front Desk Coordinator to be the welcoming face of our growing medical spa. This role is perfect for someone who is warm, organized, and sales-savvy, with a strong understanding of patient care and aesthetics. If you have experience as a medical assistant, patient coordinator, or in a similar role, even better!
What You’ll Do
- Be the First & Last Impression: Greet patients with a friendly smile, professional demeanor and ensure they feel comfortable and informed from start to finish.
- Master the Art of the Patient Journey: Understand the ins and outs of aesthetic treatments and skincare so you can confidently guide patients through their beauty transformation.
- Book & Confirm Appointments: Manage our schedule with precision & efficiency
- Be a Sales Superstar: Cross-promote treatments, educate patients on skincare products, and keep track of lead/upsell conversions
- Own the Checkout Experience: Process invoices, handle payments, and ensure accuracy in transactions.
- Be a Loyalty Expert: Help clients navigate rewards programs like our memberships and Alle and Aspire
- Support Patient Intake & Treatment Prep: Assist with rooming, taking before/after photos, and setting up patient accounts.
- Stay on Top of the Details: Review schedules, manage patient records, and ensure everything runs smoothly.
- Be the Go-To Problem Solver: Handle requests with a sense of urgency and always follow through.
- Uphold Confidentiality: Stay HIPAA-compliant and respect patient privacy at all times.
Who You Are
✔ Friendly & Patient-Focused: You love connecting with people and making them feel comfortable.
✔ Detail-Oriented & Organized: You can juggle scheduling, payments, and patient care efficiently.
✔ Sales-Savvy: You enjoy recommending products/services and understand how to educate patients on their benefits.
✔ Familiar with Aesthetic Treatments: You know about Botox, fillers, lasers, and medical-grade skincare.
✔ Bonus Skills (Not Required but a Plus!): If you have a background as a medical assistant, patient coordinator, speak Spanish or front desk associate in a medical setting, that’s a big plus!
✔ Tech-Savvy: You’re comfortable with scheduling software, POS systems, and managing patient accounts.
✔ Professional & Punctual: You show up on time, dressed appropriately, and ready to provide great service.
Why You’ll Love Working With Us
- A supportive & professional work environment
- Competitive pay sales incentives
- Ongoing training & education in aesthetics and skincare
- Exposure to aesthetic medicine & patient care
- Be part of a team that genuinely cares about patient well-being
Job Type: Full-time
Pay: $20-$25/hour
Benefits: Employee discount, paid sick time
Experience: Aesthetic treatments: Minimum 2 years (required)
Salary : $20 - $25