What are the responsibilities and job description for the Level 1 IT Support Technician position at B&L PC Solutions, Inc?
Benefits:
B&L PC Solutions is a Managed Services Provider (MSP) with over 25 years of experience delivering IT support, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We serve clients across Long Island, NY and the Tampa/St. Petersburg, FL area, with a strong focus on financial, legal, and professional services.
We are hiring a Level 1 IT Support Technician for our St. Petersburg office. This is a fully on-site role and an excellent opportunity for someone eager to gain experience and grow within an expanding MSP environment.
Responsibilities
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
B&L PC Solutions is a Managed Services Provider (MSP) with over 25 years of experience delivering IT support, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We serve clients across Long Island, NY and the Tampa/St. Petersburg, FL area, with a strong focus on financial, legal, and professional services.
We are hiring a Level 1 IT Support Technician for our St. Petersburg office. This is a fully on-site role and an excellent opportunity for someone eager to gain experience and grow within an expanding MSP environment.
Responsibilities
- Provide first-line technical support for client requests via phone, email, and ticketing system.
- Troubleshoot and resolve issues with desktops, laptops, printers, and peripherals.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Perform user account setup, password resets, and basic Active Directory tasks.
- Monitor systems via Datto RMM, applying patches and escalating issues as needed.
- Assist with client onboarding/offboarding, standard software installs, and workstation setups.
- Deliver on-site support to end-users, ensuring excellent customer service.
- Document all work performed in Autotask PSA.
- 1–2 years of IT support experience (MSP experience preferred but not required).
- Familiarity with Windows 10/11, Microsoft 365, and networking basics.
- Knowledge of RMM/PSA tools a plus.
- Strong communication skills and customer-first mindset.
- Ability to work on-site daily and support end-users face-to-face.
- Preferred certifications: CompTIA A , Network , Microsoft Fundamentals (MS-900, AZ-900).
- Competitive salary with career advancement opportunities
- Health insurance
- 401(k) with company match
- Paid time off and holidays
- Training and certification reimbursement